Kassandra Leon
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Amazon
Amazon
Las Vegas, Nv
08.2024 - Current
- Contributed innovation ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks,
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Provided assistance in loading and unloading containers from trailer
Customer and Dispatching Service Representative
365 plumbing
Las Vegas, NV
12.2023 - 05.2024
- Answered customer inquiries regarding order status, product availability and shipping details.
- Created shipping labels for orders and ensured accuracy of information on the label.
- Maintained records of customer interactions, transactions and shipment information in database.
- Provided assistance to customers with returns, refunds and other related issues.
- Resolved customer complaints in a timely manner by identifying problems and providing solutions.
- Assisted drivers with route planning and scheduling pickups and deliveries.
- Developed positive relationships with customers through courteous communication techniques.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Monitored changes in delivery schedule and communicated changes to customers.
- Answered customer requests with information about product availability, shipping information and status updates.
Customer Service Manager
Taco e birria Tijuana
Las Vegas, Nevada
09.2017 - 12.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Education
Some College (No Degree) - Cosmetology
SECTA
Las Vegas, Nevada05-2021
Skills
- Training & Development
- Public Speaking
- [Equipment] operation
- Microsoft Office
- Multitasking Abilities
- Customer Service
- Good Telephone Etiquette
Timeline
Amazon
Amazon
08.2024 - Current
Customer and Dispatching Service Representative
365 plumbing
12.2023 - 05.2024
Customer Service Manager
Taco e birria Tijuana
09.2017 - 12.2023
Some College (No Degree) - Cosmetology
SECTA