Kassandra Lett
Century,FL
Summary
Efficient Senior Certified Pharmacy Technician with extensive knowledge of insurance protocols, medical terminology and HIPAA guidelines. Collaborates well with pharmacists to support pharmacy functions. Interacts with customers in professional and diplomatic fashion with focus on accuracy and satisfaction. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Walgreens Pharmacy. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
13
13
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreen Pharmacy
07.2011 - Current
- Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
- Reduced medication errors by conducting thorough drug utilization reviews and providing patient counseling on proper usage.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
Education
High School Diploma -
Northview
Century, FL06.2010
Skills
- Knowledge of Brand and Generic Drugs
- HIPAA Compliance
- Pharmaceutical Calculations
- Drug Utilization Review
- Pharmacy and Customer Records Management
- Aseptic Techniques
Timeline
Senior Certified Pharmacy Technician
Walgreen Pharmacy
07.2011 - Current
High School Diploma -
Northview
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