Kassandra Lopez
Rhome,TX
Summary
Responsible Animal Caretaker skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Kennel Technician
Boyd Animal Hospital
04.2022 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Kept animals clean and free of contaminants to promote optimal health.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
Service Crew Member
Panda Express
01.2023 - 07.2023
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Measured and recorded storage temperatures for frozen, cold and hot items.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Stocked shelves to organize aisles in assigned department.
Hostess
Gogo! Gumbo
08.2021 - 01.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School Diploma -
Northwest High School
Justin, TX06.2023
Skills
- Treatment Documentation
- Human and Animal Safety
- Facility Laundry and Cleaning
- Supply Unloading and Storage
- Pet Owner Advisory
- Maintain Equipment
- Animal Bathing
- Care Monitoring
- Treatment Administration
- Daily Logs
- Prepare Food
- Bathing
- Manage Schedules
- Special Diets
- Food Supplement Preparation
- Animal Restraining
- Walk Coordination
- Behavior Observation
- Waste Collection
- Animal Observations
- Towel Folding
- Animal Quarters Maintenance
- Vaccination Administration
- Feeding and Watering
- Animal Behavior Education
- Food Intake Monitoring
- Laundry Duties
Timeline
Service Crew Member
Panda Express
01.2023 - 07.2023
Kennel Technician
Boyd Animal Hospital
04.2022 - Current
Hostess
Gogo! Gumbo
08.2021 - 01.2022
High School Diploma -
Northwest High School
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