Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassandra Ludwig

Big Rock,IL

Summary

Business owner with extensive customer service background. Successful at building customer needs and developing great customer relationships. Motivated by love of aesthetic improvement and desire for customer satisfaction. Dedicated to maximizing satisfaction and retention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

9
9
years of professional experience

Work History

Tres Chic Salon

Self Employed Services
03.2020 - Current

Self employed hair stylist at Tres Chic Salon

  • Maintain a high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Answer phone calls and emails to schedule client appointments.
  • Collaborate with fellow stylists to create a positive work environment and share best practices.
  • Consistently maintain cleanliness of workspace, ensuring a safe and welcoming environment for clients.

Hair Stylist and Assistant Manager

Hair Cuttery Salon
08.2015 - 03.2020
  • Handled employee scheduling and coverage needs during business hours.
  • Participated in team meetings and staff training sessions.
  • Developed loyal following of clients by providing high-quality services.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Contributed to a positive work environment with effective communication and teamwork among staff members.

Education

Cosmetology License -

Debutantes School of Cosmetology And Nail Technology, LLC
Dekalb, IL
08.2013

High School Diploma -

Hinckley Big Rock High School
Hinckley, IL
06.2013

Skills

  • 13 years experience of Customer Service
  • Social skills
  • Quick Learner
  • Employee Training
  • Sales expertise
  • Relationship Building
  • Decision-Making
  • Appointment Scheduling
  • Strong leader
  • Bookkeeping

Timeline

Tres Chic Salon

Self Employed Services
03.2020 - Current

Hair Stylist and Assistant Manager

Hair Cuttery Salon
08.2015 - 03.2020

Cosmetology License -

Debutantes School of Cosmetology And Nail Technology, LLC

High School Diploma -

Hinckley Big Rock High School
Kassandra Ludwig