Kassandra Martinez
Fresno,TX
Summary
Professional and dedicated team player experienced in overseeing operations of individual and department. Develops successful planning to improve profitability and efficiency. Always looking forward to growth and development.
Overview
7
7
years of professional experience
Work History
Assistant Department Manager
H-E-B Grocery Stores
Houston, TX
10.2023 - Current
- Planned special events or activities related to the department's mission.
- Collaborated with other departments to ensure efficient workflow throughout the organization.
- Provided excellent customer service by responding promptly to inquiries and resolving issues quickly.
- Conducted regular meetings with team members to discuss progress on projects and tasks.
- Provided guidance and mentoring to department staff members.
- Developed strategies to improve customer service, performance, and productivity.
Department Specialist
HEB Grocery Store
Pearland, TX
06.2022 - 08.2023
- Monitored employee performance within the department ensuring adherence to company standards and procedures.
- Evaluated potential risks associated with new projects or initiatives prior to implementation.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
Personal Shopper/Curbie
HEB Grocery Store
Pearland, TX
10.2021 - 06.2022
- Carefully select pickup and shopping orders for customers within the local area.
- Pay attention to customers' orders to ensure accuracy.
- Take out customers' orders upon arrival to their vehicle.
Sales General Specialist
Victoria's Secret
Sugar Land , TX
03.2017 - 12.2021
- As a sales specialist, I guided customers through the sales process, listening to their needs and providing product recommendations.
- Demonstrate product features and benefits, and work to achieve or exceed sales targets.
Education
General Business - Business Management
Houston Community College
Houston, TX08-2025
Skills
- Succession Planning
- Policy Enforcement
- Staff Scheduling
- Employee Motivation
- Relationship Building
- Creative Designer
- Attention to Detail
Languages
Spanish
Full Professional
Timeline
Assistant Department Manager
H-E-B Grocery Stores
10.2023 - Current
Department Specialist
HEB Grocery Store
06.2022 - 08.2023
Personal Shopper/Curbie
HEB Grocery Store
10.2021 - 06.2022
Sales General Specialist
Victoria's Secret
03.2017 - 12.2021
General Business - Business Management
Houston Community College
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