Kassandra McKibben
Delaware Ohio,OH
Summary
Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Meijer
Delaware, OH
05.2022 - Current
- Researched, identified and resolved customer complaints in a timely manner.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Provided timely feedback to management on service failures and customer concerns.
- Participated in professional development opportunities to stay informed on industry trends.
Cashier
Discount Fashion Warehouse
Delaware, OH
01.2021 - 05.2022
- Addressed inquiries regarding products and services
- Processed payments including cash, checks, credit cards, gift cards and automatic debits
- Upheld cleanliness standards for checkout area, encompassing countertops, registers and floors.
- Delivered outstanding customer support to boost client engagement
Customer Service Lead
Food Lion
Durham, NC
05.2019 - 07.2020
- Handled customer inquiries and complaints in a professional manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Resolved escalated issues from team members or customers in an efficient manner.
- Assisted in developing marketing campaigns aimed at increasing brand awareness among customers.
- Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
Education
Bachelor of Arts - Audiology
The Ohio State University
Columbus, OH12-2024
Skills
- Accurate Recordkeeping
- Community liaison
- Family service plans
- Notetaking and documentation
- Community resource expertise
- Service monitoring and evaluation
- Client Advocacy
- Telephone communication
Affiliations
- Next Chapter Book Club Volunteer from January 2023-December 2024
- 60 Hours of Observation gathered by shadowing Speech-Language Pathologist and Audiologist professionals
Languages
Spanish
Professional
Accomplishments
- National Society of Leadership and Success
- Employee of the year at Food Lion for 2019
References
References available upon request.
Timeline
Service Coordinator
Meijer
05.2022 - Current
Cashier
Discount Fashion Warehouse
01.2021 - 05.2022
Customer Service Lead
Food Lion
05.2019 - 07.2020
Bachelor of Arts - Audiology
The Ohio State University
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