Kassandra Montalvo Trunk
Dahlonega,GA
Summary
Dynamic healthcare professional with extensive experience at Georgia Heart Institute, excelling in patient care and clinical judgment. Proficient in EHR management and patient education, fostering improved health outcomes. Demonstrated leadership and adaptability, enhancing office efficiency by 20%. Committed to compassionate service and quality improvement in fast-paced medical environments.
Overview
6
6
years of professional experience
Work History
LPN Office Nurse
Georgia Heart Institute
Dahlonega, GA
02.2025 - Current
- Administered medications and monitored patient responses in accordance with care plans.
- Assisted physicians during examinations and procedures, ensuring patient comfort and safety.
- Coordinated patient scheduling and follow-up appointments to enhance office efficiency.
- Maintained accurate patient records using electronic health record systems for data integrity.
- Educated patients on health management and medication adherence to promote wellness.
- Trained new nursing staff on office protocols and best practices for operational excellence.
- Conducted routine assessments to identify changes in patient conditions, escalating concerns promptly.
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
- Assisted with minor surgical procedures, ensuring proper sterilization techniques and adherence to safety protocols.
Certified Medical Assistant
Georgia Heart Institute
Gainesville, GA
05.2021 - 12.2023
- Assisted with patient intake processes, ensuring accurate data entry and improved workflow efficiency.
- Supported physicians by preparing examination rooms and maintaining medical equipment for optimal readiness.
- Collaborated with healthcare team to provide comprehensive patient care, enhancing overall service quality.
- Administered routine procedures such as vaccinations and blood draws, ensuring adherence to safety protocols.
- Educated patients on treatment plans and medication management, fostering improved health outcomes.
- Managed appointment scheduling and follow-up calls, contributing to streamlined operations within the clinic.
- Implemented electronic health record updates, improving data accuracy and accessibility for medical staff.
- Trained new staff on clinical procedures and office protocols, promoting consistency in patient care practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Front Service Clerk
Publix
Cumming, GA
03.2020 - 05.2021
- Assisted customers with inquiries and product selections, ensuring positive shopping experiences.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of front-end displays to enhance customer appeal.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Handled customer complaints professionally, resolving issues to maintain satisfaction and loyalty.
- Implemented best practices for checkout efficiency, reducing wait times during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
Education
Diploma - Practical Nursing
Chattahoochee Technical College
Marietta, GA12.2024
Certified Clinical Medical Assisting
University of North Georgia
Dahlonega, GA04.2021
High School Diploma -
Dawson County High School
Dawsonville, GA2019
Skills
- Clinical judgment
- Vital signs monitoring
- HIPAA compliance
- Immunization administration
- Phlebotomy techniques
- Healthcare software proficiency
- Leadership qualities
- Nursing documentation
- Motivational interviewing
- Quality improvement
- Anatomy and physiology
- Medication administration
- Direct patient care
- EMR updating
- Appointment scheduling
- Compassion and empathy
- Chronic disease management
- Incoming call reception
- Insurance processing
- Routine medical procedures
- EHR management
- Telephone triage
- HIPAA protocols
- Certified in CPR/AED
- Patient education
- Epic systems
- Critical thinking
- Patient support
- Attention to detail
- Responsible and dependable
- Adaptable and flexible
- CPR/AED
- Specimen collection
- Strong clinical judgment
- Patient charting
- Intravenous medications
- Conditions reporting
- Procedure explanation
- Needs assessment
- Quality assessments
Timeline
LPN Office Nurse
Georgia Heart Institute
02.2025 - Current
Certified Medical Assistant
Georgia Heart Institute
05.2021 - 12.2023
Front Service Clerk
Publix
03.2020 - 05.2021
Diploma - Practical Nursing
Chattahoochee Technical College
Certified Clinical Medical Assisting
University of North Georgia
High School Diploma -
Dawson County High School