KASSANDRA MORENO
San Benito,TX
Summary
Experienced with conducting detailed child welfare investigations and making informed decisions to protect vulnerable children. Utilizes strong crisis management skills and empathetic communication to support families. Knowledge of regulatory guidelines and effective collaboration enhances case outcomes. Skilled in conducting investigations, interviewing clients, strong documentation skills, and collaborating with multidisciplinary teams to support vulnerable populations.
Overview
4
4
years of professional experience
Work History
Child Protective Investigator
Texas Department of Family and Protective Services (DFPS)
Brownsville, TX
12.2025 - Current
- Conduct child abuse and neglect investigations in accordance with state policy and legal guidelines.
- Interview children, parents, and collateral contacts to assess safety and risk factors.
- Perform home visits and safety assessments to evaluate living conditions.
- Document investigative findings in IMPACT and complete reports within required deadlines.
- Collaborate with law enforcement and community partners to ensure child safety.
- Develop and implement safety plans to mitigate risks.
Assistant Manager
Family Dollar
Brownsville, TX
09.2022 - 12.2025
- Managed daily store operations including opening and closing procedures.
- Supervised staff and ensured performance and customer service standards were met.
- Handled cash deposits and inventory management.
- Maintained a clean and organized store environment.
Intern
Adult Protective Services
Brownsville, TX
01.2025 - 08.2025
- Assisted with investigations involving vulnerable adults.
- Conducted home visits and safety assessments.
- Supported documentation and case management tasks.
- Collaborated with multidisciplinary teams to connect clients with resources.
Student Assistant
UTRGV IT
Brownsville, TX
01.2022 - 08.2023
- Resolved website and technical issues efficiently.
- Supported campus event organization and promotion.
- Assisted with various IT-related assignments.
Caregiver
The Learning Club Preschool
Brownsville, TX
06.2022 - 07.2023
- Developed and implemented individualized care plans for children, enhancing their social and emotional development.
- Fostered a safe and nurturing environment, ensuring compliance with health and safety regulations.
- Helped with afterschool children
- Supervised children while they are outside during outdoor activities
- Prepared snacks and lunch meals for the children
Education
Bachelor of Social Work -
University of Texas Rio Grande Valley
05-2025
Minor - Early Care & Early Childhood Studies
UTRGV
05-2025
Associate's Degree in Social Work - undefined
Texas Southmost College
05-2021
Skills
- Investigations & Safety Assessments
- Documentation & Case Management
- Active Listening & Empathy
- Analyzing Complex Situations
- Team Collaboration
- Bilingual: English & Spanish
- Writing and verbal communication
- Teamwork and cooperation
- Community resources
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Child Protective Investigator
Texas Department of Family and Protective Services (DFPS)
12.2025 - Current
Intern
Adult Protective Services
01.2025 - 08.2025
Assistant Manager
Family Dollar
09.2022 - 12.2025
Caregiver
The Learning Club Preschool
06.2022 - 07.2023
Student Assistant
UTRGV IT
01.2022 - 08.2023
Minor - Early Care & Early Childhood Studies
UTRGV
Associate's Degree in Social Work - undefined
Texas Southmost College
Bachelor of Social Work -
University of Texas Rio Grande Valley