Summary
Overview
Work History
Education
Skills
Timeline
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Kassandra Munoz

Harlingen

Summary

I am a detail-oriented newly graduate LVN with a strong foundation in clinical nursing skills, patient care, and health promotion. Proven ability to conduct thorough patient assessments and deliver reliable, high-quality care. Valued for teamwork, adept at working in fast-paced environments, and a patient-centered approach that promotes positive health outcomes in dynamic healthcare settings. I am eager in seeking a full-time LVN position to deliver compassionate patient care while further developing my clinical expertise in a professional healthcare environment.

Overview

5
5
years of professional experience

Work History

Resolution Specialist

United Healthcare Group
06.2019 - 04.2024
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
  • Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.

Education

No Degree - LVN PROGRAM

Rio Grande Valley College
Pharr, TX
05-2025

Skills

  • HIPAA compliance
  • Medication administration
  • Vital signs monitoring
  • Catheter care
  • Patient education
  • Direct patient care
  • Team Coordination
  • Adaptable
  • Time management
  • Dependable

Timeline

Resolution Specialist

United Healthcare Group
06.2019 - 04.2024

No Degree - LVN PROGRAM

Rio Grande Valley College

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Kassandra Munoz