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Results-driven customer service agent with extensive experience seeking new opportunities. Known for a focused and professional approach, consistently providing unbiased perspectives to effectively resolve disputes. Proficient in collecting supporting information, drafting comprehensive documentation, and reporting on complex problems. Committed to strictly adhering to applicable laws and ethical procedures in all cases.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Experienced Healthcare Operations Specialist with a successful background of over 30 years of experience. Detailed-oriented team player with strong analytical, organizational and problem resolution skills allowing for overall operational support, development and improvements. Strong rapport with internal and external customers based on knowledge, professionalism, strong work ethic and integrity. Enthusiastic and engaging professional eager to support employees advance in their knowledge and abilities through training and ongoing education with an emphasis in insurance discovery eligibility verification, referall processing, prior authorizations and utilization review. Adept at balancing business interests with a human centric service model. Motivated to learn, grow and excel in the healthcare operations industry.

Detail-oriented professional with extensive experience in patient care and clinical support. Recognized for adaptability and strong organizational skills, contributing to operational maintenance projects and enhancing the patient experience through effective communication and collaboration. Results-driven Clinical Support Assistant with a proven track record in managing operational maintenance projects and supporting patient care. Expertise in clinical documentation and compliance, ready to leverage skills to enhance healthcare delivery. Dedicated Clinical Support Assistant with a strong focus on patient care, operational maintenance, and effective communication. Proven ability to meet patient needs and support healthcare teams in delivering exceptional service.

SHAYLA PARKER

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Resolution Specialist

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Regional Support Specialist

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Associate of Applied Science - Criminal Justice

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Resolution Specialist

Claims Processor

Regional Support Specialist

Associate of Applied Science - Criminal Justice

Work History

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