Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
LaTrise Bean
Customer Service
Milwaukee,WI
Summary
Overview
8
years of professional experience
Work History
Optum ServeLa Crosse, WI
Resolution Healthcare Specialist
10.2021 - 02.2023
Job overview
- Preserved a professional rapport with medical doctors regarding physician billing, collection, or Medicare.
- Provided exceptional customer service to medical providers/patients needing assistance via chat, phones and emails.
- Utilized proactive listening skills, attentive to detail to provide a one call resolution.
- Quickly triaged incoming calls, and escalated calls when necessary.
- Exceeded quantitative metrics on customer satisfaction and resolved customer issues for 98% satisfaction rate.
- Actively maintained and updated customer accounts in Mednet.
- Sustained a can-do attitude to problem solve and provide a resolution for the customer.
- Tracked issues through completion & properly documenting final resolutions.
FIS Global SolutionsMilwaukee, WI
Fraud Specialist
01.2020 - 12.2020
Job overview
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
HSA Bank, Webster BankMilwaukee, WI
Customer Service Representative
10.2018 - 07.2019
Job overview
- Used banking product knowledge to expand customer relationships
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Used CRM system daily to maximize service opportunities and enhance communication.
- Processed paperwork for new accounts and transactions with high degree of accuracy.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support
- Received loan and utility payments, sending funds to correct destinations
- Handled various accounting transactions
- Executed wire transfers, stop payments and account transfers
Zillah One DaycareMilwaukee, WI
Administrative Assistant
04.2015 - 10.2018
Job overview
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Developed strategies to streamline and improve office procedures.
Education
Douglas MacArthur High SchoolDecatur, IL
High School Diploma
05.2003
University Overview
Skills
- Customer Service
- Multitasking and Prioritization
- Verbal and Written Communication
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Call Documentation
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Microsoft Word
- Microsoft Excel
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"You never know how strong you are until being strong is the only choice you have"
Timeline
Resolution Healthcare Specialist
Optum Serve
10.2021 - 02.2023
Fraud Specialist
FIS Global Solutions
01.2020 - 12.2020
Customer Service Representative
HSA Bank, Webster Bank
10.2018 - 07.2019
Administrative Assistant
Zillah One Daycare
04.2015 - 10.2018
Douglas MacArthur High School
High School Diploma
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