KASSANDRA NOEMY GARCIA
Los Angeles,CA
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
5
5
years of professional experience
Work History
Crew Member
In-N-Out Burger
02.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Sales representative
AT&T
09.2022 - 02.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Set and achieved company defined sales goals.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Shift leader
El Pollo Loco
05.2020 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Diploma -
Hilda L. Solis Learning Academy
01.2021
Skills
- Bilingual
- Multitasking and organization
- Customer service
- Cash handling
- Attention to detail
- Customer engagement
- Problem-solving
- Leadership qualities
- Time management
- Teamwork and collaboration
Awards And Acknowledgements
- Volunteered as a tutor for kids struggling with history
- Treasurer for the homeless fundraising in 10th grade
- Volunteered to advise students on the dangers of bullying
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
In-N-Out Burger
02.2024 - Current
Sales representative
AT&T
09.2022 - 02.2023
Shift leader
El Pollo Loco
05.2020 - 09.2022
Diploma -
Hilda L. Solis Learning Academy
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