Summary
Overview
Work History
Education
Skills
Timeline
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Kassandra Ortega

Summary

Thorough quality assurance professional highly skilled in manual and automated application testing. Partners successfully with project management and development team members to put out high-quality software for customers. Decisive in identifying problems at any stage of production.

Overview

6
6
years of professional experience

Work History

UAT Test Analyst

OptumCare
Las Vegas, NV
11.2021 - Current
  • Performed system integration tests to ensure proper functioning of the software application in production environment.
  • Analyzed user requirements and developed test plans, cases and scripts for UAT testing.
  • Developed test scenarios to verify functionality and performance of applications.
  • Managed defect tracking during the User Acceptance Testing phase.
  • Executed manual tests on various browser platforms to ensure compatibility with web based applications.
  • Created detailed reports about the results of UATs including identified defects and recommended solutions.
  • Tested data integrity by comparing actual results with expected outcomes from different sources like databases, files.

Projects claims Representative

Optum Care
03.2021 - Current
  • Analyzing insurance information, performing data entry, handling insurance claims reimbursements, and deciding whether a claim should be processed or denied
  • Review claim submissions, obtain and verify information
  • Determining policy coverage and calculating claim amounts while complying with federal, state, and company regulation and policies.

Complex Claims Processor

Optum Care
08.2019 - 03.2021
  • Analyzing insurance information, performing data entry, handling insurance claims reimbursements, and deciding whether a claim should be processed or denied
  • Review claim submissions, obtain and verify information
  • Determining policy coverage and calculating claim amounts while complying with federal, state, and company regulation and policies.

Complex Customer Service Representative

Health plan of Nevada
10.2017 - 08.2019
  • Investigates, resolves, and documents member complaints in accordance with policies
  • Implements comprehensive member advocate program to meet the member's needs
  • Identifies and submits updates upon receipt of any regulatory updates or changes
  • Answer telephones and give information to caller/walk-ins, take massages, or transfer calls to appropriate.

Education

Some College (No Degree) -

College of Southern Nevada
Las Vegas, NV
01-2017

Skills

  • Test Planning
  • Data Validation
  • Regression Testing
  • Defect tracking
  • Test automation tools
  • Team Collaboration
  • JIRA
  • Stakeholder Communication
  • Coaching and Mentoring

Timeline

UAT Test Analyst

OptumCare
11.2021 - Current

Projects claims Representative

Optum Care
03.2021 - Current

Complex Claims Processor

Optum Care
08.2019 - 03.2021

Complex Customer Service Representative

Health plan of Nevada
10.2017 - 08.2019

Some College (No Degree) -

College of Southern Nevada

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Kassandra Ortega