Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kassandra Perez

Kissimmee,FL

Summary

A resourceful, result-oriented IT professional who specializes in analyzing roadblocks and risks in order to optimize business success. Kassandra is driven by growth, sustainability and scalability, continuously looking to positively impact the customer experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Data Processing Specialist

Renewal Support
07.2021 - Current
  • Systematize inbound and outbound client services, prioritizing and resolving based on ROI.
  • Manage customer relationships via omnichannel touch points.
  • Organize backlogs, record and monitor gaps in customer data.
  • Process daily influx of inbound renewals, meeting KPIs with efficiency and methodology.
  • Support management by filling admin roles when necessary, often pivoting from day to day.

SALES ASSOCIATE

Ashley Home Store
01.2019 - 07.2021
  • Developed curated relationships with customers by assessing needs, having deep knowledge of products and critically thinking to solve customer concerns.
  • Executed multiple in-store tasks such as closeout paperwork, order tracking, and guest follow-up.
  • Met and exceeded sales quotas by focusing on market segments, proactively targeting and anticipating buying trends.

FRONT DESK SPECIALIST

Marriott Vacation Club
01.2017 - 01.2019
  • Facilitated guest check-ins in timely and proficient manner.
  • Greeted guests, and responded to guest inquiries, requests, and issues in timely, personable, and proficient manner.
  • Performed variety of tasks including processing operational needs, completing reports, handling multiline phone system, and delegating between departments to remain in compliance with hotel policy.

Education

Cybersecurity

University of Central Florida
Orlando
06.2024

High School Diploma -

Freedom High School
Orlando, FL

Skills

MS Office Suite (50 WPM)

  • Google Workplace (Google sheets, docs, calendar, email, chats)
  • Zendesk
  • Exceptional written and oral communication
  • Customer Relationship Management
  • Inquiry Processing
  • Customer Relationship Management
  • Inquires

Certification

Cybersecurity Certification in progress

Timeline

Data Processing Specialist

Renewal Support
07.2021 - Current

SALES ASSOCIATE

Ashley Home Store
01.2019 - 07.2021

FRONT DESK SPECIALIST

Marriott Vacation Club
01.2017 - 01.2019

Cybersecurity

University of Central Florida

High School Diploma -

Freedom High School

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Kassandra Perez