Kassandra Rodriguez
Pasadena
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Eye Center of Texas
05.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Organized, maintained and updated information in computer databases.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Receptionist
Porsche North Houston
07.2019 - 03.2020
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
Bookkeeper
Elite Security Systems
06.2016 - 07.2019
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Established QuickBooks accounting system to reflect accurate financial records.
- Boosted efficiency, implemented digital filing system for receipts and invoices.
- Entered figures using 10-key calculator to compute data quickly.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Input financial data and produced reports using excel and Quickbooks.
Cashier
Michaels Arts and Crafts
08.2015 - 05.2016
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TX06-2016
Skills
- Customer services
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Appointment scheduling
- Office organization
- Complex Problem-solving
- Multi-line telephone systems
Fluent in English and spanish
Languages
English
Spanish
Timeline
Front Desk Receptionist
Eye Center of Texas
05.2021 - Current
Receptionist
Porsche North Houston
07.2019 - 03.2020
Bookkeeper
Elite Security Systems
06.2016 - 07.2019
Cashier
Michaels Arts and Crafts
08.2015 - 05.2016
High School Diploma -
Pasadena Memorial High School
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