Kassandra Sagastume
Kissimmee,FL
Overview
5
5
years of professional experience
Work History
Housekeeper
Hilton
Orlando, FL
10.2025 - Current
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and organization.
- Managed inventory of cleaning supplies, maintaining optimal stock levels for operational efficiency.
- Assisted in training new housekeeping staff on procedures and safety protocols.
- Conducted regular inspections of assigned areas to uphold Hilton's cleanliness standards.
- Collaborated with maintenance team to report and resolve issues affecting guest satisfaction.
- Improved cleaning processes by implementing time-saving techniques and best practices.
- Provided exceptional customer service, addressing guest inquiries and requests promptly.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Housekeeping Dispatcher
Hilton
Orlando, FL
10.2025 - Current
- Coordinated housekeeping staff assignments to optimize room turnover and guest satisfaction.
- Monitored inventory levels of cleaning supplies, ensuring timely replenishment and availability.
- Collaborated with front desk team to address guest requests and resolve issues efficiently.
- Scheduled and dispatched housekeeping teams based on occupancy forecasts and priority needs.
- Assisted in performance evaluations of housekeeping staff to identify areas for improvement.
- Monitored guest feedback through various channels and implemented appropriate changes to improve overall satisfaction levels.
- Maintained accurate records of completed tasks and room statuses, resulting in a well-organized workflow.
- Implemented new processes to track lost-and-found items more effectively, resulting in more efficient returns to guests.
- Enhanced guest satisfaction by promptly addressing special requests and concerns through effective dispatching of housekeeping staff.
- Improved room turnover efficiency by coordinating housekeeping staff and delegating tasks appropriately.
- Answered phone calls and responded to customer emails.
Call Center Sales Representative
GoDaddy
Remote
06.2025 - 09.2025
- Utilized CRM software to manage customer interactions and track sales opportunities.
- Provided product knowledge and support to customers, addressing inquiries effectively.
- Executed upselling strategies to enhance customer value and boost sales performance.
- Adapted quickly to changing promotions and updates, ensuring accurate information delivery.
- Collaborated with team members to improve sales techniques and customer engagement methods.
- Engaged customers through proactive communication to identify needs and recommend appropriate products.
- Utilized CRM software to track customer interactions and ensure follow-ups on leads.
Admissions Representative
Northbridge University
Orlando, FL
12.2024 - 04.2025
- Assisted prospective students with inquiries regarding admissions processes and program offerings.
- Coordinated application review process, ensuring timely communication with applicants.
- Conducted informational sessions to educate potential students about academic opportunities.
- Developed strong relationships with high school counselors to enhance recruitment efforts.
- Maintained accurate records in student information systems to track applicant progress.
- Led outreach initiatives to increase enrollment through community engagement and partnerships.
- Analyzed admission trends to refine recruitment strategies and improve conversion rates.
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
- Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education.
IT Support Specialist
Asurion
Orlando, FL
07.2021 - 10.2024
- Provided technical support for hardware and software issues, enhancing user satisfaction and productivity.
- Collaborated with cross-functional teams to identify recurring issues, contributing to strategic problem-solving initiatives.
- Diagnosed and resolved network connectivity problems, ensuring uninterrupted service for clients.
- Assisted in the implementation of IT support tools, streamlining ticketing processes and response times.
- Documented troubleshooting procedures to improve knowledge base and facilitate team training.
- Diagnosed and troubleshot hardware, software and network issues.
Warehouse Associate Sesonal
Amazon
Orlando, FL
10.2021 - 02.2022
- Operated material handling equipment to efficiently move products within warehouse.
- Ensured accurate inventory counts through regular cycle counts and audits.
- Collaborated with team members to streamline order fulfillment processes.
- Maintained cleanliness and organization of work areas to adhere to safety standards.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Education
Associate of Science - Nursing
Valencia College
Orlando, FL05-2029
Associate of Science - Medical Assistance
Florida Technical College
Orlando, FL05-2014
Timeline
Housekeeper
Hilton
10.2025 - Current
Housekeeping Dispatcher
Hilton
10.2025 - Current
Call Center Sales Representative
GoDaddy
06.2025 - 09.2025
Admissions Representative
Northbridge University
12.2024 - 04.2025
Warehouse Associate Sesonal
Amazon
10.2021 - 02.2022
IT Support Specialist
Asurion
07.2021 - 10.2024
Associate of Science - Nursing
Valencia College
Associate of Science - Medical Assistance
Florida Technical College