Kassandra Santos
San Diego,CA
Summary
Motivated and detailed oriented with over 5 years of experience in customer service. Striving to obtain a position with an opportunity to utilize my education as well as
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
08.2020 - Current
- Provided exceptional customer service by taking and preparing customized drink orders according to Starbucks standards
- Brought the companies values to life by constantly uplifting the customers everyday and creating a moment and memories within the business
- Won partner of the quarter twice
- Developed strong connections/bonds with my regulars
- Consistently maintained a clean and organized work environment, ensuring compliance with health and safety regulations
- Efficiently operated espresso machines, blenders, and other equipment to prepare high-quality beverages in a fast-paced setting
- Collaborated with team members to ensure smooth workflow during peak hours, contributing to overall customer satisfaction and strong knowledge and preparation to assist customers with all their needs.
- Managed cash transactions accurately and efficiently while upholding cash handling procedures
- Participated in ongoing training sessions to stay updated on new products, promotions, and company initiatives
Dog Walker/Dog Sitter
Rover
12.2024 - Current
- Provided exceptional care and attention to pets, ensuring their safety, comfort, and well-being
- Followed detailed instructions from pet owners regarding feeding schedules, medication administration, and exercise routines
- Built strong relationships with both human clients and their furry companions through consistent reliability and trustworthiness
- Served as a trusted resource for pet owners by offering advice on nutrition, behavior management, and general well-being of their animals
- Maintained confidentiality regarding personal information shared by clients about their pets' medical conditions or behavioral issues
- Maintained a clean and sanitary environment for pets by regularly cleaning litter boxes, cages, and play areas
- Engaged in interactive playtime with pets to promote physical activity and mental stimulation
Education
Communications
San Diego City College
San Diego, CA09-2026
High School Diploma -
San Diego School of Creative And Performing Arts
San Diego, CA06-2020
Skills
- Honest and trustworthy
- Reliable and creative
- Working both independently and as a team player who can contribute to an inclusive and diverse environment
- Unmatchable communication and negotiation skills
- Flexible schedule
- Remarkable ability to operate in a fast-paced, highly dynamic environment
- Excellent interpersonal and listening skills
Languages
Spanish
Native or Bilingual
Timeline
Dog Walker/Dog Sitter
Rover
12.2024 - Current
Barista
Starbucks
08.2020 - Current
Communications
San Diego City College
High School Diploma -
San Diego School of Creative And Performing Arts
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