Kassandra Soria
premiere service consultant collections
San Antonio,TX
Summary
Detail oriented professional with experience in customer engagement, employee training, and operational coordination. Proven ability to support team performance, manage resources efficiently, and maintain high service standards. Committed to improving workflows, strengthening communication, and driving positive customer experiences.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Premiere Consultant Collections
AT&T Call Center
San Antonio, TX
01.2026 - Current
- Led initiatives to improve customer service protocols, enhancing client satisfaction and loyalty.
- Analyzed account histories to identify patterns and improve collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Increased operational efficiency with the integration of advanced call center technologies and software solutions.
- Assist customers with account inquiries, billing concerns, and collections-related support.
- Provide professional customer service while resolving issues efficiently and accurately
- Maintain detailed account documentation and follow company procedures and compliance standards.
- Communicate effectively with customers to negotiate solutions and maintain positive customer relationships.
- Utilize problem-solving and communication skills in a fast-paced call center environment.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved complex customer issues through effective problem-solving and communication strategies.
- Facilitated customer inquiries by utilizing CRM systems to ensure accurate and timely responses.
Server and Training Coordinator
Twin Peaks
San Antonio, TX
01.2019 - 01.2024
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and special requests.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Processed payments accurately using point-of-sale system.
- Trained new servers on restaurant policies and procedures.
- Handled guest complaints professionally to ensure satisfaction.
- Managed inventory of supplies and communicated needs to management.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees on restaurant procedures and plating techniques.
- Developed training materials for new staff onboarding and skill enhancement.
- Created marketing campaigns designed to attract new customers.
- Created marketing materials to promote enrollment opportunities.
- Created effective marketing strategies to increase clientele base.
Education
High School Diploma -
Lanier High School
San Antonio, TXGED -
St. Philip's College
San Antonio, TXSkills
- Training coordination
- Inventory management
- Customer service
- Event planning
- Order accuracy
- Performance improvement
- Task prioritization
- Team collaboration
- Sales expertise
- POS operation
- Team member support
- Guest engagement
- Employee training
- Developing training materials
- New hire training
- Online training tools
- Staff development
- Diversity training
- Technology integration
- Problem-solving
- Attention to detail
- Client engagement
- Multitasking Abilities
Accomplishments
Certified Trainer: Recognized as a certified trainer, responsible for ensuring new staff were thoroughly trained in service standards, operational procedures, and customer service excellence. Helped maintain a high level of team performance and consistency.
Languages
English
Professional
Spanish
Professional
Timeline
Premiere Consultant Collections
AT&T Call Center
01.2026 - Current
Server and Training Coordinator
Twin Peaks
01.2019 - 01.2024
GED -
St. Philip's College
High School Diploma -
Lanier High School
Education and Training
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