Melanie Abernathy Staiman

• Increased customer service success rates by quickly resolving issues.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Prepared clearly written and formatted documents and reports.
• Assisted with planning and coordinating day-to-day and special program activities.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Welcomed customers and helped determine their needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Handled cash with high accuracy and took care to check bills for fraud.
• Performed cash, card, and check transactions to complete customer purchases.
• Learned duties for various positions and provided backup at key times.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Trained new team members on scripts, company services, and collection strategies.
• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Evaluated, researched and resolved discrepancies.
• Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
• Processed payments and applied to customer balances.
• Researched accounts and completed due diligence to resolve collection problems.
• Negotiated to collect balance in full.
• Used skip tracing and other techniques to locate debtors.
• Assisted in implementing procedures and policies to facilitate timely payments.
• Maintained accurate records of customer accounts, payments and payment plans.
• Responded to customer inquiries and provided detailed account information.
• Prepared and submitted legal documents to initiate court proceedings.
• Analyzed customer financial records to determine appropriate payment plan.
• Researched billing errors and discrepancies to initiate corrective action.

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Filed and updated patient information and medical records.
• Reviewed patient records, identified medical codes, and created invoices for billing purposes.
• Collected payments and applied to patient accounts.
• Posted payments and collections on regular basis.
• Liaised between patients, insurance companies, and billing office.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Delivered timely and accurate charge submissions.
• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
• Verified insurance of patients to determine eligibility.
• Adhered to established standards to safeguard patients' health information.
• Audited and corrected billing and posting documents for accuracy.
• Generated monthly billing and posting reports for management review.
• Used data entry skills to accurately document and input statements.

This position was a temporary position to assist a medical provider with his AR as the biller left unexpectedly. I was only there a short time to help with cash flow concern.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established team priorities, maintained schedules and monitored performance.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Responsible for maintaining the billing and AR for a large medical practice
• Billed health insurances accurately
• Performed denial review and appeals
• Created reports for work list
• Assisted in office staff training
• Assisted in selection and set up of new computer system and training

• Acted as inside sales representative through cold calling and pursuing qualified leads.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Followed up on outstanding or incomplete customer orders, sales or installs.
• Supported sales account managers by providing accurate and detailed reports.
• Created sales quotes from design drawings for printed circuit boards

• Company Overview: ECMD VA Lawrenceville, VA - Moulding & Millwork, Lawrenceville, VA - Old Dominion Moulding & Millwork, Lawrenceville, VA
• ECMD VA Lawrenceville, VA - Moulding & Millwork, Lawrenceville, VA - Old Dominion Moulding & Millwork, Lawrenceville, VA
• The was a start up company which was sold and merged several times. During this period i worked with the same supervisor through all the mergers and sales.
• Inside sales
• Office manager
• AP and AR all functions
• Product knowledge of multiple skews of materials
• Inventory
• Human resources tasks

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Liaised between patients, insurance companies, and billing office.
• Filed and updated patient information and medical records.
• Posted payments and collections on regular basis.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Delivered timely and accurate charge submissions.
• Collected payments and applied to patient accounts.
• Verified insurance of patients to determine eligibility.
• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
• Responded to customer concerns and questions on daily basis.
• Generated monthly billing and posting reports for management review.
• Kept vendor files accurate and up-to-date to expedite payment processing.
• insurance biller
• Financial program assistance for medial bills
• Specialty medical billing

• Maintained accurate records of customer payments.
• Assisted customers with completing assistance applications and other paperwork.

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Handled billing information over phone.
• Provided customers with information about availability and pricing.

• Maintained ranch records and documentation.
• Set and improved standard operating procedures to oversee stock management, pond maintenance, and feeding schedules.
• Responsible for health and welfare of a large hof farm operation
• Performed injections and minor procedures