Kassandra Stefanov
Las Vegas
Summary
Enthusiastic and dedicated professional with a long-standing background in Customer Service, HR, and Business Development seeking to acquire a new challenging position where I can utilize my interpersonal, critical thinking, and language skills to excel my knowledge within an organization.I am principled, self-motivated, and assiduous amongst all environments and characters. Bilingual with articulate fluency in English, Bulgarian, and Macedonian languages. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive, and supportive supervision. Thrives on challenge and competition
Overview
7
7
years of professional experience
Work History
Business Development Specialist
BG Bistro & BESO Restaurant
01.2018 - 08.2024
- Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic
- Collaborated with team members to help expand marketing channels
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Executed background and reference checks to facilitate hiring and onboarding of employees
- Coordinated company trainings and complied training reports and communication to support compliance with corporate requirements.
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
VIP Bottle Service/ Cocktail Server
Treasure’s Gentleman’s Club
09.2020 - 03.2024
- Interacting with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, checking identification and supplying them with whatever they need in a timely manner
- Provide excellent guest service in a dynamic nightclub setting
- Exhibit selling techniques, proper knowledge, and service delivery of both alcoholic and non-alcoholic beverages.
VIP Cocktail Server
Aramark Food & Beverage
10.2022 - 01.2024
- Interacting with customers and artists by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, checking identification and supplying them with whatever they need in a timely manner
- Provide excellent guest service in a luxury setting
- Exhibit selling techniques, proper knowledge, and service delivery of both alcoholic and non-alcoholic beverages.
- Demonstrated adaptability by catering different types of events such as corporate gatherings or private parties effectively.
Cocktail Server
Allegiant Stadium
09.2021 - 12.2022
- Interacting with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner
- Greet guests in a friendly, positive manner and make them feel at home
- Exhibit selling techniques, proper knowledge, and service delivery of both alcoholic and non-alcoholic beverages.
Banquet Server
Cut and Taste
09.2018 - 09.2021
- Assist with set-up and breakdown of tables, linens, chairs, etc, for full service of banquet events
- Provide excellent food and beverage service for banquet events
- Maintain knowledge of policies/procedures, and sense of urgency when on the service floor
- Maintain back of the house, front of the house and side work duties for overall productivity of banquet events.
Food Server
BG Bistro
08.2018 - 01.2020
- Maintained restaurant cleanliness and assisted with food preparation and delivery
- Provided quick, efficient, and pleasant delivery of food, ensuring the quality standards and service are being delivered
- Suggestively up-sold beverage and food items to guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Education
Bachelor of Arts - Criminal Justice
University of Nevada Las Vegas
Las Vegas, NV05.2020
Advanced Honors High School Diploma -
Silverado High School
Las Vegas, NV06.2016
Skills
- Experience with full-cycle recruiting, using various interview techniques and evaluation methods
- Limited Proficiency in Greek, Spanish, and Russian
- Bilingual: English, Bulgarian
- Demonstrated flexibility and ability to thrive in a dynamic work environment
- Proficiency with Windows and MS Office applications
- Strong interpersonal and management skills
- Ability to comprehend and analyze complex issues, statistical data, and policy issues
- Knowledge of Applicant Tracking Systems, HTML, and CSS
- Health Card, TAM, Sheriffs Card
References
- April Eraso, 702-498-0436
- Jorge Arguello, 678-697-9382
- Roumen Stefanov, 702-321-3722
Timeline
VIP Cocktail Server
Aramark Food & Beverage
10.2022 - 01.2024
Cocktail Server
Allegiant Stadium
09.2021 - 12.2022
VIP Bottle Service/ Cocktail Server
Treasure’s Gentleman’s Club
09.2020 - 03.2024
Banquet Server
Cut and Taste
09.2018 - 09.2021
Food Server
BG Bistro
08.2018 - 01.2020
Business Development Specialist
BG Bistro & BESO Restaurant
01.2018 - 08.2024
Bachelor of Arts - Criminal Justice
University of Nevada Las Vegas
Advanced Honors High School Diploma -
Silverado High School
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