Kassandra Stone
Fort Worth,TX
Summary
Results-driven Operations Supervisor with 6+ years of experience in warehouse management, process optimization, and team leadership. Proven ability to reduce operational costs, improve productivity, and enhance employee engagement. Recognized for implementing high-impact training programs, exceeding performance targets, and fostering a culture of accountability and continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Saddle Creek Logistics
08.2021 - Current
- Spearheaded 20+ employee engagement initiatives, boosting retention and productivity
- Designed and launched the 'Leadership in Logistics' training program, preparing warehouse leads for career growth
- Consistently achieved 90%+ shipment rate within 10 days, exceeding SLA targets for the first time in 4+ years
- Increased shipping rate by 23% in one month, leading to $2.1M in cost savings
- Managed 30+ associates, overseeing performance reviews, PIPs, and disciplinary actions
- Provided HR backup support, led budget meetings, and facilitated client tours
- Successfully coached and promoted 5+ team members within 1.5 years
Operations Supervisor
NFI
07.2019 - 01.2020
- Improved operational efficiency and cost control while enhancing team productivity
- Established and enforced customer service expectations, ensuring accuracy and quality
- Reduced headcount by 5% while increasing sales by 15%+ through strategic KPI tracking
- Managed day-to-day shipping and receiving operations for 20,000+ packages daily
- Resolved employee concerns, fostering a positive and trusting work environment
Area Manager
Chewy
07.2018 - 06.2019
- Led teams in picking, packing, and shipping, increasing productivity by 25%
- Implemented employee engagement strategies that reduced turnover by 10%
- Ensured 100% forklift safety compliance with a 0% incident rate
- Managed attendance, performance, and safety documentation for accurate reporting
Process Assistant / Quarterback
Amazon
05.2015 - 09.2018
- Supervised 45+ associates daily, optimizing workflow and efficiency
- Revamped internal databases, reducing errors by 15%+ with Excel-based solutions
- Delivered coaching & performance feedback, improving individual and team success
- Coordinated daily production, delivery, and inbound logistics to meet targets
Skills
- Warehouse Operations & Process Improvement
- Safety Compliance & Risk Management
- Performance Optimization & KPI Management
- Conflict Resolution & Communication
- Budgeting & Cost Reduction Strategies
- Microsoft Office Suite (Excel, Outlook, Teams)
Certification
- Lean Six Sigma – Yellow Belt, Process Optimization & Efficiency
- Leadership & Workforce Development Training, Employee Engagement & Conflict Resolution
- Warehouse Safety & Compliance Training, OSHA Standards & Risk Mitigation
- Data Analytics for Operations, Self-taught in data visualization & reporting tools
- Microsoft Excel Advanced Certification, Pivot Tables, VLOOKUP, Macros, Data Analysis
Timeline
Operations Supervisor
Saddle Creek Logistics
08.2021 - Current
Operations Supervisor
NFI
07.2019 - 01.2020
Area Manager
Chewy
07.2018 - 06.2019
Process Assistant / Quarterback
Amazon
05.2015 - 09.2018
- Lean Six Sigma – Yellow Belt, Process Optimization & Efficiency
- Leadership & Workforce Development Training, Employee Engagement & Conflict Resolution
- Warehouse Safety & Compliance Training, OSHA Standards & Risk Mitigation
- Data Analytics for Operations, Self-taught in data visualization & reporting tools
- Microsoft Excel Advanced Certification, Pivot Tables, VLOOKUP, Macros, Data Analysis
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