Kassandra Thurlow
Shelby,MI
Summary
Resourceful Healthcare leader with extensive Healthcare settings and personnel management experience. Leader who is diplomatic and motivating, with strong relationship-building and decision-making skills. With proactive and ambitious approaches, they have been successful in increasing employee productivity, customer satisfaction, and business profits. Hands-on Experienced Staffing Coordinator who understands the nuances of effective leadership. Well-versed in managing safety, operations, and productivity across multiple business lines using a multi-faceted approach. Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrator
Comfort Care Senior Living
03.2024 - Current
- Coordinated team meetings for improved communication among departments.
- Organized events to foster team collaboration and strengthen workplace culture.
- Developed training materials to support onboarding of new staff.
- Prepared reports to provide insights for decision-making processes.
- Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
- Ensured compliance with industry regulations and accreditation standards through regular audits and updating internal processes accordingly.
- Coordinated multidisciplinary care team meetings to discuss complex cases requiring collaborative input from various specialists for optimal treatment plans.
- Achieved timely completion of projects by effectively collaborating with cross-functional teams in planning, execution, and evaluation stages.
Operations Manager
Shelby Comfort Care Assisted Living and Memory Care (formerly Hampton Manor)
12.2022 - 03.2024
- With improved employee evaluation processes, I was able to improve team performance
- Daily operational strategies, such as delivery routing, team workflows, and promotional initiatives, were all planned by me
- Created a project management roadmap to define project objectives, timelines, and milestones
- Was in charge of incident management, which included troubleshooting, root cause analysis, and issue resolution
- Established, enforced and updated [Type] policies to keep business agile and responsive to changing market conditions
Cna
Orchard Grove Health Campus
05.2017 - 12.2022
Staffing Coordinator
Orchard Grove Health Campus
08.2020 - 05.2021
- Interpreted, explained, and enforced human resources policies to ensure that employees followed the rules
- Prepared and maintained accurate employment records
- Planned, monitored, and appraised employee work results by training managers to coach and discipline employees
- Kept the work structure up to date by updating all job requirements and job descriptions
- Educated job applicants about expected job tasks, compensation, and benefits to set clear expectations
Education
Bachelor of Science - Health Administration
Purdue University Global
West Lafayette, IN10.2022
Skills
- Recruitment
- Budget administration
- Conflict resolution
- Employee relations
- Superb time management skills
- Process improvement
- Customer service-oriented
- Budgeting
- Staff management
- Coaching and mentoring
- Dependable
- Human resources management
- Staff training/development
- Employee scheduling
Certification
Cpr instructor certificate
Timeline
Administrator
Comfort Care Senior Living
03.2024 - Current
Operations Manager
Shelby Comfort Care Assisted Living and Memory Care (formerly Hampton Manor)
12.2022 - 03.2024
Staffing Coordinator
Orchard Grove Health Campus
08.2020 - 05.2021
Cna
Orchard Grove Health Campus
05.2017 - 12.2022
Cpr instructor certificate
Bachelor of Science - Health Administration
Purdue University Global
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