Kassandra Villatoro
844 N Calvados Ave ,CA
Summary
Dynamic Customer Project Manager known for effective project planning and execution. Strong attention to detail and problem resolution capabilities drive successful project delivery and stakeholder satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Project Manager
Clay Lacy Aviation
Van Nuys , CA
04.2022 - 02.2024
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Led meetings with internal team members, consultants and contractors.
- Fostered open communication among team members to enhance collaboration and project outcomes.
- Submitted budget estimates, progress reports and cost tracking reports.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Facilitated meetings to discuss project updates and address potential issues.
- Coordinated efforts among multiple departments involved in the delivery of complex projects.
- Managed relationships with external vendors providing relevant products or services.
- Collaborated with stakeholders to develop project plans and objectives.
- Maintained records of all customer interactions including complaints, requests, inquiries.
Service Advisor
Lexus of Glendale
Glendale
04.2018 - 03.2022
- Assisted customers in understanding vehicle features and services available.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints in an efficient and courteous manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Ensured that all customer inquiries were handled promptly and accurately.
- Managed service records and documentation for accurate tracking and reporting.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Education
High School Diploma -
Pasadena High School
Pasadena 06-2010
Skills
- Project management
- Risk management
- Budgeting
- Stakeholder communication
- Quality assurance
- Customer relationship management
- Attention to detail
- Problem resolution
- Project planning
- Milestone tracking
Languages
Spanish
Professional
Certification
Project Manager PMP
Timeline
Customer Project Manager
Clay Lacy Aviation
04.2022 - 02.2024
Service Advisor
Lexus of Glendale
04.2018 - 03.2022
High School Diploma -
Pasadena High School