Kassandra Young
Phoenix,AZ
Summary
Resourceful Phlebotomist with proven expertise in organizing medical office environments and assisting with diagnostic efforts for patients. Proficient at collecting specimens, conducting basic assessments and monitoring vitals. Expert with EHR system and skilled at learning new processes to meet unique office requirements.
Overview
7
7
years of professional experience
Work History
Phlebotomist/Medical Assistant
Proactive Medical PLLC
10.2018 - 07.2022
- Managed own Laboratory for 4 years handling 1600+ pts.
- 60-100 successful daily venipunctures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Phlebotomist Technician
CSL Plasma
10.2017 - 11.2018
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Checked hemoglobin levels of individuals prior to blood donation.
- Assessed plasma collection machines for proper functionality.
- Flushed intravenous lines with saline to prevent blockages.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
Medical Assistant
The Oncology Institute of Hope and Innovation
11.2017 - 10.2018
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Familiar with McKesson EMR and Advanced MD.
- Assisting the Physician with Bone Marrow by prepping smears and taps.
Extern
Catalina Chest Clinic
10.2017 - 11.2017
- Cultivated effective communication and active listening skills by interacting with various types of personalities in both positive and negative situations.
- Participated in meetings with other team members, took copious notes and offered suggestions for solving problems.
- Learned how to properly operate different medical devices under medical assistant's instruction.
- Performed administrative duties by answering phones and updating medical charts to alleviate burden on nursing staff.
- Listened carefully to physicians and nurses to ascertain appropriate treatment for different diseases and conditions.
- Developed strong oral and written communication skills in working with people of different ages.
- Cleaned and organized classrooms, materials and supplies.
- Assisted with different events during fall and spring semesters.
- Greeted office visitors, provided information and directed to appropriate personnel.
- Assisted with answering telephone calls, managing databases and drafting correspondence.
Special Needs Bus Monitor
SVUSD#68
07.2015 - 03.2017
- Monitored students during route to maintain bus safety.
- Seated 10+ students and secured seatbelts, harnesses or other protective devices.
- Loaded and unloaded individuals in wheelchairs using motorized lift and securing wheelchair in place.
- Greeted students and family members or caregivers at each stop.
- Communicated with bus driver to inform about student safety or request assistance.
- Inspected bus interior and removed trash or debris to prepare for next route.
- Responded to emergency situations by attending to students or administering first aid.
- Manually lifted and moved students to load and unload on bus.
- Instructed and disciplined students by enforcing rules and occasionally writing up students.
- Documented daily attendance records for each student on bus route.
- Reviewed and followed Individual Education Program (IEP) plan for each student.
- Reported on daily number of passengers, mileage traveled and fuel consumption.
- Escorted younger students across roads or highways.
- Opened and closed school bus doors to safely allow for exit and entry.
- Announced routes, stops, delays and safety information to passengers.
- Assisted disabled passengers with boarding, exiting and safely storing mobility aids.
- Cleaned buses by removing trash from interior and cleaning windows and floors.
- Reminded passengers of safety protocols and enforced adherence.
- Supervised routes for trains at railroad crossings and signaled bus drivers appropriately.
- Coordinated and executed safety drills and directed passengers in evacuation.
Education
Some College (No Degree) -
Cochise College
Sierra Vista, AZCertified Medical Assistant - Medical Assistant
Carrington College - Phoenix
Tucson, AZ11.2017
Skills
- Familiar with EHR systems, Athena, Epic, IknowMed
- BLS certified
- EKG Set Up and Monitoring
- Documentation and Recordkeeping
- Staff Phlebotomy Training
- Blood Culturing
- Data Entry in Microsoft Office and Excel
- Examination Preparation
- Multi-line Telephone System Operation
- Biohazard Waste Disposal
- Completing Insurance Forms
- Appointment Scheduling
- Wound Care
- Phlebotomy
- Conflict Resolution Ability
- Medications Familiarity
- Using Centrifuges
- Equipment and Instrument Sterilizatoin
Languages
German
Native or Bilingual
Timeline
Phlebotomist/Medical Assistant
Proactive Medical PLLC
10.2018 - 07.2022
Medical Assistant
The Oncology Institute of Hope and Innovation
11.2017 - 10.2018
Phlebotomist Technician
CSL Plasma
10.2017 - 11.2018
Extern
Catalina Chest Clinic
10.2017 - 11.2017
Special Needs Bus Monitor
SVUSD#68
07.2015 - 03.2017
Some College (No Degree) -
Cochise College
Certified Medical Assistant - Medical Assistant
Carrington College - Phoenix
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