Monica M Huddleston
Las Vegas,NV
Summary
Professional healthcare coordinator prepared for this role with the experience and skills acquired in various Medical Call Centers. Skilled in managing patient interactions, oncology imaging referrals, medical consultations, appointment scheduling, EHR Systems, and administrative tasks. Strong focus on patient care, team collaboration and achieving results. Track record of maintaining confidentiality and providing excellent patient service.
Overview
22
22
years of professional experience
Work History
Patient Service Coordinator
Comprehensive Cancer Center
04.2025 - Current
- Comprehensive Cancer Center Oncology Referral Coordinator
- Advance Imaging Scheduling PET/CT, CT, MRI, Ultrasound, Mammograms, DEXA Scans
- IKnowMed Generation 2 (Referrals Downloads, Secure Faxing and scanning documents into Patient Charts, Request Authorizations if needed.
- Athena System ( Insurance Verification, Appointment List for scheduling, HIPPA Compliance, Documents
- EHR Software for Oncology
- Follow-Up Calls/Intake Process
- Showing Compassion, Understanding
- ICD-10 Codes and CPT Codes
- Detailed Oriented/ Prioritizing Tasks
- Providing Exceptional Patient Care professionally and efficiently
Customer Service/Senior Customer Service Leasing Specialist
Santander Consumer USA
03.2022 - 06.2024
- Built strong customer relationships through active listening and resolving issues, leading to increased satisfaction levels.
- Managed high call volumes in a fast-paced Banking Call Center environment, maintaining efficiency and professionalism throughout.
- Guided customers through end-of-lease decisions resulting in purchasing.
- Managed title and registration requests efficiently, obtained payoff quotes accurately, and initiated total loss claims seamlessly.
- Handled credit and debit card transactions for retail and lease accounts. Facilitated payments leading to current accounts.
Medical Advocate Agent/FFS Scheduler
US Imaging Network
11.2019 - 03.2022
- Managed high call volumes in a fast-paced Medical Call Center professionally, efficiently with compassion and understanding
- Educated members on low-cost imaging facilities contracted with in US Imaging Network.
- Scheduled Members Imaging scans MRI, CT, and PET scans while managing Intake Questions
- Effective communication with hospitals, providers, and insurance companies.
- Insurance Verifications
- Verified Authorization Approvals
- Follow-Up Calls
- ICD-10 Codes/CPT Codes
- EHR System
- Updated Patient Demographics as needed
- Provided Out-of Pocket Cost (If Any)
- Explained Explanation of Benefits from Billing Invoice
- Provided Exceptional Member Service
Medical Advocate
J&B Medical Supply
03.2018 - 09.2019
- Managed high call volumes of inbound calls in a fast-paced Medical Call Center for Incontinence Supply Orders
- Processed for shipping delivery accurately, promptly, and professionally.
- Communicated effectively with providers
- Verified Insurance Health Coverage Benefits with health insurance companies.
- Updated demographic information with patients through CRM systems.
- Showed compassion, empathy, and understanding.
- Built rapport with patients resulting in satisfactory surveys
Sales & Service Specialist/Dispatcher
AT&T Telephone Communications
08.2003 - 02.2017
- Managed Inbound & Outbound high call volumes in a dynamic Telecommunication Call Center Environment.
- Interfaced with technicians via Smart chat dispatching and scheduling for U-verse work orders
- Recommended customized telecommunication bundles such as Internet, Cable, Telephone
- Corrected DSL codes on U-verse orders
- Cultivated client rapport achieving excellent levels of satisfaction.
- Processed requests with Professionalism and Efficiency
- Provided Exceptional Customer Service which resulted in great survey scores /Annual Bonuses
Education
Associates of Business Administration -
Baker College of Flint
Flint, Michigan06.2001
Skills
- Client support
- Effective problem resolution
- Proficient in managing multiple tasks
- Effective time management
- Effective listening
- Athena Application
- IKnowMed (G2) Application
- ICD-10
- Detail-oriented
- Empathetic understanding
- CPT Codes
- Effective communication
- Medical Call Center
- Patient intake coordination
- Referral coordination
- Office technology management
- Advanced computer proficiency
- Microsoft 365 Office
- Client assistance
- Effective call management
- Payment processing expertise
- EHR Systems
- CRM software
- Client account management
- Genesis
- Salesforce
- Smart Chat
- Customer service experience
- CRM software
- Account management
- Epic System
- Avaya
Timeline
Patient Service Coordinator
Comprehensive Cancer Center
04.2025 - Current
Customer Service/Senior Customer Service Leasing Specialist
Santander Consumer USA
03.2022 - 06.2024
Medical Advocate Agent/FFS Scheduler
US Imaging Network
11.2019 - 03.2022
Medical Advocate
J&B Medical Supply
03.2018 - 09.2019
Sales & Service Specialist/Dispatcher
AT&T Telephone Communications
08.2003 - 02.2017
Associates of Business Administration -
Baker College of Flint
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