Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassandra Greer

Blountville,TN

Summary

Reliable and loyal employee with 10 years in the Customer Service industry. Excellent at handling customers and clients. A motivational leader who successfully communicates duties and tasks, while completing my own as well. Dedicated to providing highest standard of service and creating a warm and welcoming environment for customers. I enjoy solving problems and will do so to the best of my abilities. I adapt well to new work environments and am a quick learner who strives to succeed with whatever tasks/issues I am given.

Overview

9
9
years of professional experience

Work History

Shift Leader

Great American Cookies
07.2016 - 09.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Property Management/Labor Worker

Stipes Construction
05.2019 - 12.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean and organized work areas, contributing to overall efficiency on the job site.
  • Assisted in loading and unloading materials, ensuring timely delivery to appropriate job sites.
  • Performed general housekeeping and cleaning tasks.
  • Performed basic carpentry tasks for various construction projects, enhancing overall project quality.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Organized the information for over 30 Rental Properties, kept track of payments, and ensured the properties remained well-kept.
  • Handled conversations and transactions with renters, and went on-site when necessary.

Waitress

BMB Family Restaurant
05.2015 - 12.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Education

High School Diploma -

Tennessee High School
Bristol, TN
05.2017

Associate of General Studies - General Studies

Northeast State Community College
Blountville, TN
05.2019

Skills

  • Positive Attitude
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Flexible Schedule
  • Decision-making capabilities
  • Creative Problem-Solving
  • Customer Service Management
  • Conflict Resolution
  • Goal Setting and Tracking
  • Multitasking
  • Time Management

Timeline

Property Management/Labor Worker

Stipes Construction
05.2019 - 12.2020

Shift Leader

Great American Cookies
07.2016 - 09.2024

Waitress

BMB Family Restaurant
05.2015 - 12.2015

High School Diploma -

Tennessee High School

Associate of General Studies - General Studies

Northeast State Community College
Kassandra Greer