Kassandra Mae Labanon
Medical Assistant
Fremont,CA
Summary
Dedicated and empathetic healthcare professional with 7 years of experience as a Medical Assistant. Able to maintain professionalism in high stress situations. Organized, detail oriented patient advocate
Overview
7
7
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
Redwood City, CA
06.2019 - Current
- Manage and direct over 400 phone calls per week,, addressing patient scheduling needs and any required service follow up
- Room patients, and update patient charts and perform vitals checks for 65 patients per week
- Responsible for scheduling and patient communication of 7 MD’s in 3 subspecialty departments
- Achieved 4 in Staff Courtesy and Helpfulness scores for 5 quarters
- Contributed to and executed strategic initiatives for cancer screening, patient phone service scores which improved more than 50% of phone calls
- Trained as one of only 2 cross-covering Medical Assistants for neighboring departments to cover operations when critically low staffed
- Worked additional shifts to support campus wide COVID-19 screening initiatives
Medical Assistant
Stanford Medical Center
Palo Alto, CA
06.2017 - 05.2019
- Performed approximately 150 patients in and out for their appointments, weekly, while there after schedule for follow up
- Able to scan and retrieve 25 documents into EMR daily
- Established in appointment reminders for 70 patients daily and responding to 20 voicemails daily
- Performed with physicians in minor procedures such as post ops and pre ops 10 times weekly
Medical Assistant
UCSF Benioff Children's Hospital
San Francisco, CA
09.2015 - 06.2017
- Responsible for scheduling and patient communication of 10 MD’s
- Checking and verifying patients insurance to insure proper quality of care in whole orthopedic department which cares for over 150 patients
- Supported different departments when needed
- Assisting in laboratory collection to drop off to lab for patients' results.
Education
Associate of Science - Respiratory Therapy
Carrington College California - Sacramento
Pleasant Hill, CA07.2022
Certificate - Medical Assisting
Carrington College
San Jose05.2015
High School Diploma -
James Logan High School
Union City, CA06.2013
Skills
- Patient focused care
- Proficient Organizational Skills
- Problem Solving
- Effective Communication Skills
- Medical Records and Documentation
Clinical Experience
Windsor Rosewood- 144 hours
Generations Walnut Creek- 144 hours
Natividad Hospital -180 hours
Timeline
Medical Assistant
Kaiser Permanente
06.2019 - Current
Medical Assistant
Stanford Medical Center
06.2017 - 05.2019
Medical Assistant
UCSF Benioff Children's Hospital
09.2015 - 06.2017
Associate of Science - Respiratory Therapy
Carrington College California - Sacramento
Certificate - Medical Assisting
Carrington College
High School Diploma -
James Logan High School
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