Kassandra Duenas
San Jose,CA
Summary
Experienced professional seeking a challenging position in a growth-oriented institution. Aiming to make a significant contribution to the overall success of the organization by leveraging my extensive experience and skills. Dedicated to driving innovation, streamlining processes, and achieving strategic objectives. Committed to continuous learning and professional development, I am excited about growing my career within this dynamic environment.
Overview
6
6
years of professional experience
Work History
Receptionist
Choices for Children
San Jose, CA
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Funeral Administrator
Cypress Lawn Funeral Services Incorporated
Colma, CA
02.2022 - Current
- Registered deaths to the State of California using the Electronic Death Registry System with a strict 8 day deadline; Organized transportation of decedents from place of death to our facility; Took first calls from grieving families to report death; Applied for burial and cremation permits; Worked with Drs to get causes of death for each decedent; Created Death Certificates with decedent's personal information; Ordered Death certificates from each County of death Health Department; Uploaded and maintained decedents files to One Portal system.
Administrative Assistant
Service Corporation International
San Jose, CA
03.2021 - 02.2022
- Maintain personnel files with up to date information including cemetery and sales licenses; Maintain and updated pricing binder of all cemetery and funeral services in the bay area; Create quarterly spreadsheets tracking sales goals for sales managers and their pre-planning advisors; Provide administrative support to market sales manager including but not limited to monthly kick offs and Coordinate lunches, dinners, and holiday company functions; Purchase gifts for reaching goals set by management while adhering to a set budget; Procurement of monthly office supplies.
Client Service Coordinator II
HairClub For Men
San Jose, CA
07.2018 - 02.2020
- Greet and check in all incoming clients and answer phones calls and redirect if necessary; Answered direct and general inbox emails of current clients as well as future clients; Managed yearly schedules for all in-house stylists; Maintained inventory of office supplies as well as stylist supplies and Received weekly restocking inventory orders; Handled in person and over the phone payments for services; Completed weekly bank deposits and complete Month end closing.
Education
High School Diploma -
Willow Glen High School
06.2014
Skills
- Bilingual-Fluent in both Spanish and English
- Microsoft Office, Excel, Word, and Outlook
- Time Management / Critical Thinking
- Adaptable/Flexible
Timeline
Receptionist
Choices for Children
03.2024 - Current
Funeral Administrator
Cypress Lawn Funeral Services Incorporated
02.2022 - Current
Administrative Assistant
Service Corporation International
03.2021 - 02.2022
Client Service Coordinator II
HairClub For Men
07.2018 - 02.2020
High School Diploma -
Willow Glen High School