Kassaundra Tarrant

Ballot Review and Manual Redaction Support

• Review ballot image files to identify prohibited or personally identifiable information (PII)
• Flag errors and perform redactions using Adobe Acrobat Pro
• Verify file counts and ensure folder accuracy and organization
• Maintain strict confidentiality when handling sensitive election records
• Follow established procedures with a high level of accuracy
• Perform detailed, computer-based work requiring strong attention to detail & other duties as assigned

• Provided first-level technical support to end-users (doctors, nurses, admin staff) for hardware, software, and network issues.
• Troubleshoot problems related to clinical systems.
• Assisted in onboarding new users with system setups and training.
• Performed routine diagnostics and preventive maintenance on devices integrated with IT systems.
• Documented customer interactions, updating account information, and ensuring data integrity within the system.
• Maintained high standards of customer service by providing timely responses, actively listening to customer needs, and resolving issues efficiently.

• Responded to customer inquiries via phone and email, providing accurate product and service information.
• Processed orders efficiently and acted as a liaison between customers and internal departments.
• Delivered detailed product information for custom manufacturing, ensuring accuracy and attention to detail.
• Handled data entry of orders and quotes from email communications.
• Communicated delivery timelines and updates to customers.
• Resolved customer complaints by identifying issues, providing effective solutions, and ensuring customer satisfaction.

• Handled inbound and outbound calls related to patient billing and collections.
• Processed patient payments and conducted research on payments made by patients and insurance companies.
• Addressed patient inquiries and concerns regarding billing, including CPT and diagnosis codes.
• Ensured timely and accurate communication to resolve billing issues and support patient satisfaction.
• Followed established company policies and procedures to ensure compliance with healthcare regulations.