Kassel Fox
Cushing,OK
Summary
Dynamic leader with a proven track record at Dollar Tree, adept in operations management and customer service excellence. Leveraged strategic planning and team motivation to significantly enhance store performance and customer satisfaction. Skilled in food service management, inventory control and fostering strong team dynamics, consistently exceeding sales targets through innovative strategies and effective staff coaching.
Overview
19
19
years of professional experience
Work History
Store Manager
Dollar Tree
10.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintain and foster Dollar Tree Brand Standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Co-Founder
Trinity Marketing Solutions
08.2018 - 09.2020
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Grew the customer base through targeted outreach and networking events.
- Established foundational processes for business operations.
- Streamlined operational processes for improved efficiency and cost reduction.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Developed and executed strategic plans that significantly increased company revenue and market share.
Sales Agent
Invisibility Cloud
11.2017 - 09.2020
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of Type products or services to promote sales.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Stayed current on company offerings and industry trends.
Sales Associate
Clinique/ Belk
08.2009 - 11.2012
- Grew client base by customizing skin and make-up recommendations for the customer.
- Skin care and Make up application.
- Served clients with promotional phone sales and customer followup.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Shift Leader
Carl's Jr
10.2005 - 09.2009
- Handled food and customer operations per shift.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Course Completion - Online Marketing And Business
Local Marketing Vault
Yale, OkCosmetology - Cosmetology And Business
Meridian Technology Center
Stillwater, OK01.2010
Diploma - General Studies
Stillwater High School
Stillwater, OK12.2008
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Operations
- Order management
- Sales strategies
- Retail sales techniques
- Product merchandising
- Payroll management
- Customer response
- Bank deposit procedures
- Loss prevention
- Bank and safe deposits
- Operational efficiency
- Inventory oversight
- Loss prevention procedures
- Retail merchandise quality standards
- Strategic planning
- Sales analysis
- Performance reviews
- Sales coaching
- Maximizing profitability
- Leading staff meetings
- Vendor management
- Delegating work
- Advertising and marketing
- Project management
- Marketing and promotions
- Special events
- Competitor monitoring
- Operations oversight
- Talent recruitment
- Culture development
- Process improvements
- Hourly shift management
- Risk management
Timeline
Store Manager
Dollar Tree
10.2022 - Current
Co-Founder
Trinity Marketing Solutions
08.2018 - 09.2020
Sales Agent
Invisibility Cloud
11.2017 - 09.2020
Sales Associate
Clinique/ Belk
08.2009 - 11.2012
Shift Leader
Carl's Jr
10.2005 - 09.2009
Course Completion - Online Marketing And Business
Local Marketing Vault
Cosmetology - Cosmetology And Business
Meridian Technology Center
Diploma - General Studies
Stillwater High School