Kassem Yamani
Dearborn Heights
Overview
6
6
years of professional experience
Work History
Operations Lead
Aspen Dental
Lake Orion, MI
01.2026 - 06.2026
- Oversaw daily operations to ensure efficient workflow and compliance with company standards.
- Trained and mentored team members on operational procedures and best practices.
- Managed inventory control systems to maintain optimal stock levels and reduce waste.
- Analyzed operational metrics to identify areas for improvement and streamline processes.
- Consulted Patients on overall Treatment recommended & Assisted Patients with Financing Options to afford Dental Treatment.
- Managed patient scheduling and appointment confirmations using dental practice management software.
- Handled patient inquiries and resolved issues with professionalism and efficiency.
- Coordinated insurance verification and maintained accurate patient records in compliance with regulations.
- Analyzed Patient requirements to develop tailored solutions enhancing operational efficiency.
Dental Receptionist/ Dental Assistant
Aspen Dental
Lake Orion, MI / Canton, MI,/ Livonia, MI
09.2023 - 01.2026
- Assisted in maintaining a clean and organized reception area to enhance patient experience.
- Supported billing processes by preparing invoices and processing payments accurately.
- Developed positive relationships with patients, fostering a welcoming environment within the practice via phone, E-mail, Or in-person interactions.
- Trained new staff on office procedures and software systems to ensure seamless operations.
- Implemented workflow improvements that enhanced service delivery and reduced patient wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in patient preparation and comfort during dental procedures
- Managed sterilization of instruments and maintained compliance with safety standards
- Educated patients on oral hygiene practices and post-treatment care
- Collaborated with dentists to perform chairside assistance efficiently
- Scheduled appointments and managed patient records using dental software
Sales Associate Supervisor
Tmoblie
Dearborn Heights, MI
11.2020 - 03.2023
- Supervised sales team to enhance customer engagement and drive revenue growth.
- Implemented training programs that improved staff product knowledge and sales techniques.
- Analyzed sales data to identify trends, optimizing inventory management and stock levels.
- Developed promotional strategies that increased foot traffic and enhanced brand visibility.
- Developed strong customer relationships through effective communication and personalized service.
- Executed sales strategies to consistently meet and exceed monthly targets.
Education
Bachelor of Science - Public Health
Wayne State University
Detroit, MIHigh School Diploma -
CrestWood High School
Dearborn Heights, MI2017
Skills
- Strong Leadership Skills leading a Front office of Four
- Logical and Critical problem Solving
- CPR Trained
- Operational efficiency
- Advanced Knowledge in microsoft office
- Proficient in Dental Software EPMS
- Background with Dental Insurance
Timeline
Operations Lead
Aspen Dental
01.2026 - 06.2026
Dental Receptionist/ Dental Assistant
Aspen Dental
09.2023 - 01.2026
Sales Associate Supervisor
Tmoblie
11.2020 - 03.2023
Bachelor of Science - Public Health
Wayne State University
High School Diploma -
CrestWood High School