Kassi Fletcher
Brooklyn,NY
Summary
Knowledgeable and dedicated working professional with 10 years experience in customer service and hospitality. I have scheduling, spa booking and receptionist experience working at Shape House, which unfortunately went out of business during the lockdown. I am a team player with an outgoing, positive demeanor and a proven knack for establishing rapport with clients. I am driven to keep satisfaction rates high and contribute to the company's success in any way that I can. I've been told that I bring an OCD-level quality to any business, and that I will go above and beyond to support the team always. I am obsessed with the 24 hour business model and the effects of the infrared on my chronic back. I would love to to support the business.
Overview
5
5
years of professional experience
Work History
Data Entry Specialist
United Healthcare
07.2023 - Current
- Properly maintained provider data (demographic and contractual) housed in provider network database (NDB) to ensure proper claim payment and member directory information.
- Ability to use Excel for sorting, filtering and locating specific data elements.
- Utilized database systems such as Phycon, NDB, CLM, CDM and OMEGA to enter, research and maintain provider data.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Customer Service
United Healthcare
09.2022 - 07.2023
- Duties include responding directly to providers and their representatives about member eligibility, benefits and coordination of those benefits, reimbursement policies applicable to provider claims, billing and payment information, clinical authorizations, provider appeals, and effectively navigating 20+ systems simultaneously to extract information necessary to resolve or redirect issues to correct lines of business.
- As well, duties include meeting all individual performance guidelines for UES, NPS, AHT and FCR percentages, collaborating with staff members to enhance provider service experience and exhibiting high energy and professionalism when dealing with healthcare professionals.
Case Investigator
NYC Test And Trace Corps
07.2020 - 09.2022
- Duties included working from home as non-licensed public health professional in fight against COVID-19 crisis in New York City.
- Investigated and identified confirmed and suspected coronavirus cases, and documenting their potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone to assess and screen symptom data.
- Performed accurate and detailed record keeping.
- Provided educational and informational resources regarding isolation policies and quarantine measures, provided crisis intervention and supportive services to assist clients facing issues and problems.
Spa Coordinator
Shape House
01.2019 - 01.2020
- Collaborated hourly with spa therapists to ensure a seamless delivery of treatments, resulting in positive client feedback.
- Developed great relationships with clients, leading to repeat customers and business referrals.
- Maintained clean and organized spa environment, adhering to strict sanitation standards for safety of spa staff and guests.
- Managed inventory effectively, minimizing waste and maintaining necessary supplies for daily operations.
- Trained new hires on company policies, procedures, and best practices.
- Managed front desk operations, including opening and closing store, and ensured efficiency in check-in/check-out process for all clients.
- Resolved client concerns in timely fashion, fostering trust and loyalty among our valued clients.
- Interacted with 50 guests daily per 8 hour shift, and promoted a positive lasting impression of the facility.
- Led spa tours for new members to help familiarize them with services provided.
Education
Master Esthetics License - Esthetics
Atelier Institute of Esthetics
New York, NY04.2022
High School Diploma -
Fiorello H Laguardia High School
New York, NY06.2014
Skills
- Oral and written communication skills
- Effective and organized with great attention to detail
- Excellent problem solver
- Time management and prioritization skills
- Professional and positive attitude
- Great team building skills
- Experience handling sensitive, protected and confidential information
- Strong multitasker, can handle 20 systems simultaneously and multiple tasks
- Experience working with PC, MAC, and Spa booker software applications like Mindbody and Fresha
- Capable of working in fast paced environments while meeting individual, team and organizational goals
- Experience working with little and no supervision
- Ability to work 8hr shifts, 40 hours per week
Timeline
Data Entry Specialist
United Healthcare
07.2023 - Current
Customer Service
United Healthcare
09.2022 - 07.2023
Case Investigator
NYC Test And Trace Corps
07.2020 - 09.2022
Spa Coordinator
Shape House
01.2019 - 01.2020
Master Esthetics License - Esthetics
Atelier Institute of Esthetics
High School Diploma -
Fiorello H Laguardia High School
Similar Profiles
Stefanie FlaugherStefanie Flaugher
Complex Customer Care Senior Representative at United HealthcareComplex Customer Care Senior Representative at United Healthcare
TyJanae SmithTyJanae Smith
Outbound Call Center Representative at United HealthcareOutbound Call Center Representative at United Healthcare
Matt HeesackerMatt Heesacker
National Direct of Sales/Strategy EAlliance at United HealthcareNational Direct of Sales/Strategy EAlliance at United Healthcare
Bridget FaulkenberryBridget Faulkenberry
Senior Consultant at United HealthcareSenior Consultant at United Healthcare
Alexa KinlawAlexa Kinlaw
Student at Penn State UniversityStudent at Penn State University