Teundra Miller
Lawrenceville,GA
Summary
Dedicated Customer Service Professional with 16 years of experience in delivering exceptional service and support. Recognized for fostering lasting customer relationships and enhancing satisfaction through quality service initiatives. Expertise in customer service best practices, with a commitment to continuous improvement and client engagement.
Overview
5
5
years of professional experience
Work History
Data Entry Specialist
GruntWorx
01.2025 - Current
- Ensured accurate data entry from federal, state, and personal documents in company systems.
- Maintained organized digital records while verifying data integrity for company clients.
- Consistently maintained organizational confidentiality while achieving corporate targets.
- Uploaded digitized files to the company system.
- Notify management of all crucial document discrepancies.
Sortation Associate
Amazon Fulfillment Center
10.2023 - Current
- Sorted, packed, and ensured readiness of customer orders for delivery schedules.
- Scanned barcodes and utilized devices to access task instructions.
- Verify compliance of products with predefined quality benchmarks and client requirements.
- Adhered to safety protocols and regulations, maintaining a secure work environment for team members.
Claims Assistant
Reliance Matrix
03.2023 - 10.2023
- Coordinated email management, filing, and general duties for insurance claim procedures.
- Completed data entry tasks efficiently.
- Ensured accuracy when updating claim information in the database.
- Processes inquiries and letter generation via claim system utilization.
- Maintained compliance with regulations for protecting sensitive personal health records.
- Safeguarded sensitive information consistently.
- Consistently refines, amends and verifies claim paperwork for accuracy, detail and appropriateness.
Customer Service Specialist
WEX Health
06.2022 - 01.2023
- Delivered high-quality customer service by addressing questions through email and phone support.
- Resolved issues effectively with service users.
- Assisted in comprehending and submitting claims for eligible benefits.
- Resolved customer complaints related to account issues efficiently.
Material Handler II
Army & Air Force Exchange
11.2019 - 01.2021
- Performed freight verification by comparing transportation documents with received goods.
- Ensures accuracy of counts and identifies damage or shortages.
- Organized items on pallets in trailers and receiving areas to facilitate easy counting of new receipts.
- Executed accurate receiving documentation by counting, recording, and labeling.
- Conducted verification of goods to maintain correctness in merchandise transfer.
Education
Medical Billing and Coding - In Progress
Tidewater Medical Training
High School Diploma - Completed
Carman Ainsworth High School
Skills
- Effective Organization
- Clear Oral and Written Communication
- Customer Relations
- Effective Time Allocation
- Effective Conflict Resolution
- Operating Systems Proficiency
- Strategic Problem Resolution
- Team Leadership
Timeline
Data Entry Specialist
GruntWorx
01.2025 - Current
Sortation Associate
Amazon Fulfillment Center
10.2023 - Current
Claims Assistant
Reliance Matrix
03.2023 - 10.2023
Customer Service Specialist
WEX Health
06.2022 - 01.2023
Material Handler II
Army & Air Force Exchange
11.2019 - 01.2021
Medical Billing and Coding - In Progress
Tidewater Medical Training
High School Diploma - Completed
Carman Ainsworth High School
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