Kassi George
Billings,MT
Summary
Experienced customer service professional with a strong background in data entry and health insurance. Skilled in reviewing insurance plan documents for errors and making corrections. Returning to the workforce after dedicating time to being a stay-at-home mother. Known for being a hard worker, reliable, and proficient in providing exceptional customer service. Proficient in Microsoft programs including Excel, Teams, Word, and PowerPoint.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead/Sr. Customer Service Representative
EBMS
Billings, MT
10.2012 - 10.2019
- Company Overview: health insurance
- In charge of answer phone calls, chats, and emails from customers and doctors regarding health insurance plans and claims
- Mentoring team members, help with interviewing new employees
- I graded calls, did coaching and made power points and presentations in order to train team members on plan documents and legal language
- Data entry of customers details and health information within a fast pace environment
- Health insurance
Education
High school diploma -
Shepherd High School
01.2008
Skills
- Public Speaking Proficiency
- Interviewing
- Mentoring
- Order Entry
- Cold Calling
- Upselling
- Microsoft Powerpoint
- Microsoft Outlook
- Data Entry
- Live Chat
- Filing
- Recruiting
- Customer Relationship Management
- Negotiation
- Customer service
- Leadership
- Typing
- HIPAA
- Employee Onboarding Facilitator
- Quality assurance
- Windows
- Communication skills
- Accounts receivable
- Microsoft Excel
- QuickBooks
- Microsoft Access
- Documentation review
Certification
988 Lifeline Learning Certificate of Completion, 03/01/23, Assessing Safety and Suicide Risk
Timeline
Lead/Sr. Customer Service Representative
EBMS
10.2012 - 10.2019
High school diploma -
Shepherd High School
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