Professional with extensive experience at AT&T, excelling in quality assurance and compliance monitoring. Successfully managed a user base of over 4000, enhancing self-sufficiency through innovative automation. Recognized for exceptional organizational skills and a commitment to continuous improvement, driving efficiency and reliability in team operations.
*Managed Millennium Vacation Planner for over 4000 users.
*Followed all contract rules for 9 different contracts.
*Built yearly calendar allocations based off historical and forecasted data.
*Reallocated allocations throughout the year based on needs of the business.
*Created new and better ways to use Millennium, making users more self-sufficient.
*Created automation within Millennium to eliminate the need for manual work.
*Manage skilling for wireline and vendor centers.
*Produced sales and yield reports.
*Managed contest results and budgets.
*Maintained office records.
*Produced expense reports.
*Highly organized and efficient.