KASSIA LEONHARDT
HARTFORD,United States
Summary
I am passionate about the intersection of human resources and employee experience, As an HR professional, am driven to cultivate an exceptional workplace environment that empowers individuals to thrive and organizations to succeed. Through the coursework, I have developed a keen understanding of effective HR strategies and how they contribute to fostering a positive work culture.
Overview
9
9
years of professional experience
Work History
Manager
Roundhouse Brewpub
07.2021 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Trained and supervised new staff on menu items, customer service, and safety protocols
- Performed opening and closing duties as required by the restaurant
- Created reports and documents as requested by the general manager
- Developed and managed an organizational structure that allowed for effective resource allocation and delegation of tasks
- Developed and implemented effective policies and procedures for HR, finance, and other administrative functions
- Maintained professional, organized, and safe environment for employees and patrons.
Lead Bartender
Overtime Bar & Grille
01.2021 - 07.2021
- Resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bar Lead/Trainer
Minervas
09.2017 - 09.2020
- Established rapport with customers by providing friendly and attentive service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Bartender/Trainer
Texas Roadhouse
05.2014 - 09.2017
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelors of Science - Management of Human Resources
Bellevue University
Bellevue, NE03.2024
Associates degree - Business Administration
Southeast Technical College
Sioux Falls, SD05.2022
Skills
- Employee Engagement
- Customer Service
- Time Management
- Employee Recruitment & Retention
- Training and Development
- Self Motivated
- Recruiting
- Exceptional listening skills while maintaining a high level of Confidentiality
- Conflict Resolution
- Knowledge of workplace & employment law
- Leadership
- Adaptability and Flexibility
- Cultural Awareness
- Attention to Details
Timeline
Manager
Roundhouse Brewpub
07.2021 - 07.2023
Lead Bartender
Overtime Bar & Grille
01.2021 - 07.2021
Bar Lead/Trainer
Minervas
09.2017 - 09.2020
Bartender/Trainer
Texas Roadhouse
05.2014 - 09.2017
Bachelors of Science - Management of Human Resources
Bellevue University
Associates degree - Business Administration
Southeast Technical College
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