KASSIDY-ANN WHITE

• Handled 20+ calls daily from healthcare providers, processing registrations, resetting passwords, updating provider data, and sending welcome packages.
• Maintained a 91% QA score, exceeding performance expectations by 11%.
• Mastered various systems including Salesforce, CPR, TPR, and OIM for accurate documentation.
• Provided efficient assistance while maintaining confidentiality.

• Created 12-week training programs and coordinated 5 coaches.
• Explained and demonstrated use of exercise equipment to participants, prioritizing safety.
• Advocated for mental health, incorporating stress management and confidence-building exercises into training regimens.

• Delivered elderly care in line with treatment plans.
• Consulted with client care team to continually update care plans.
• Monitored vital signs and medication use, documenting variances, and concerning responses.
• Built strong and trusting rapport with clients and loved ones.
• Recorded client status progress and challenges in logbooks and reports.
• Contacted medical providers on behalf of clients to follow up on appointments.

Organized and maintained patient profiles in the computer system.

• Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
• Adhered to all legal requirements relating to the safe dispensing of medication.
• Communicated with insurance companies for billing purposes.
• Processed medical insurance claims to calculate copayments.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.