Kassidy Easter
Amarillo,TX
Summary
- Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns.
- Accomplished and certified Pharmacy Technician with over 1 year of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
- Service-oriented Pharmacy Technician Trainee with extensive medical terminology knowledge to compound medications. Skilled at maintaining drug inventory levels and providing exceptional customer service.
- Well-rounded Personal Care Aide with 3 years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and other task. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.
Overview
9
9
years of professional experience
Work History
Door Dasher
Self Employed
Amarillo, TX
02.2019 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Developed and maintained professional relations between customer, store personnel and company.
- Completed on-time deliveries by choosing best and most efficient routes.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Coordinated work of team of drivers delivering across local area.
Housekeeper
The Reserve At Amarillo
Amarillo, TX
01.2020 - 03.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Kept building entryway glass clean and polished for professional presentation.
- Clean and sanitize residents rooms and bathrooms.
Customer Service Representative
Sitel Communications
Amarillo, TX
09.2016 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
Senior Caregiver/Special Needs Caregiver
Vivians Nursing Home
Amarillo, TX
03.2014 - 08.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted disabled clients to support independence and well-being.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Transported clients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Education
Pharmacy Tech Certificate - Pharmacy Technology
Amarillo College
Amarillo, TX05.2022
Medical Assistant Cert - Medical/Phlebotomy
Milan Institute
Amarillo, TX01.2013
High School Diploma -
Tascosa High School
05.2009
Skills
- Complaint Resolution
- Inquiry Response
- Customer Service
- Smartphone with Unlimited Data
- Safe Driving
- Recordkeeping Requirements
- Excellent Communication
- GPS Navigation
- Traffic Routing Planning
- Valid Driver's License
- Reliable Vehicle
- Prescription Refill Fulfillment
- Dispensing Medications
- Prescription Filling and Labeling
- Prescription Order Verification
- Chemical Handling
- Prescription Preparation
- Preparing Bubble Packs
- Aseptic Techniques
- IV Preparations
- Assisting Pharmacists
- Proper Labeling Procedures
- Confidentiality and HIPAA
- Dosage Calculation
- Intravenous Admixture Preparation
- Pyxis MedStation
Wife and Mother
My first job will always be a wife and mother to my family. I'm not so easily replaceable to my family, my life, and health is dedicated to them. My family is everything to me, my children are athletes and were always on the road on the weekends for tournaments. I know working is dedicated commitment but my family is my life commitment. I will always be at their games, shows, competitions etc. I just want any job that I take to realize and know that I take those roles seriously.
Timeline
Housekeeper
The Reserve At Amarillo
01.2020 - 03.2022
Door Dasher
Self Employed
02.2019 - Current
Customer Service Representative
Sitel Communications
09.2016 - 01.2018
Senior Caregiver/Special Needs Caregiver
Vivians Nursing Home
03.2014 - 08.2016
Pharmacy Tech Certificate - Pharmacy Technology
Amarillo College
Medical Assistant Cert - Medical/Phlebotomy
Milan Institute
High School Diploma -
Tascosa High School