Summary
Overview
Work History
Education
Skills
Websites
Profile Of Qualifications
Timeline
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Kassidy Heinz

West Palm Beach,USA

Summary

Driven and performance-oriented future medical sales professional with five years of progressive customer-facing experience in spa and hospitality operations. Proven ability to exceed sales targets, convert prospects, and lead marketing initiatives that drive revenue and retention. Skilled in consultative selling and objection handling, with a strong academic foundation in biological sciences and healthcare administration. Passionate about applying these strengths in the medical technology field to improve outcomes and client satisfaction.

Overview

6
6
years of professional experience

Work History

Spa Coordinator

BALANCE SPA
06.2024 - 04.2025
  • Oversaw spa scheduling, sales, and client service as a front-line coordinator in a high-volume wellness environment.
  • Led marketing outreach and daily workflow operations while supporting team and vendor interactions.
  • Implemented a digital scheduling system and streamlined workflows, reducing client wait times by 35% and increasing daily client volume by 25% without compromising service quality.
  • Trained and supported 5+ team members in service techniques, driving a 15% increase in client retention.
  • Led all spa coordinators in customer satisfaction with a 98% CSAT score.
  • Consistently exceeded monthly sales targets by 130%, peaking at 150%, through upselling and package recommendations.
  • Managed vendor coordination and inventory selection, increasing monthly product sales by 10%.
  • Developed seasonal promotions and conducted in-person outreach, resulting in a 25% increase in new client acquisition, a 20% boost in walk-in traffic, and an 18% rise in repeat clients.
  • Addressed and resolved client concerns efficiently, strengthening loyalty and retention.

Hostess / Cashier

BOB EVANS
03.2019 - 09.2021
  • Provided customer service and operational support in a fast-paced dining setting with high-demand clientele.
  • Delivered high-quality service in a challenging environment with demanding guests from the Northeast and Midwest.
  • Led the hostess team in customer tips by recalling names, preferences, and life events to foster personal connections.
  • Recognized for the highest order accuracy and efficiency in to-go operations through strong attention to detail.
  • Managed cash register operations and maintained a clean, guest-ready reception area.
  • Handled complaint resolution with poise, contributing to positive guest experiences and return visits.

Education

Bachelor of Science - Biological Sciences, Health Care Administration

Florida Atlantic University
Boca Raton, FL
12.2025

Skills

  • Sales & Client-Facing
  • Upselling & Cross-Selling
  • Lead Generation & Client Prospecting
  • Objection Handling
  • Consultative Communication
  • Customer Retention Strategy
  • Operations & Service Delivery
  • Workflow Optimization
  • CRM & Scheduling Software
  • Training & Team Support
  • Organizational Skills
  • Marketing & Outreach

Profile Of Qualifications

  • Client-Facing Sales
  • Customer Retention
  • Marketing & Outreach
  • Upselling & Cross-Selling
  • Lead Generation
  • Hospitality Excellence
  • Workflow Optimization
  • Front Desk Operations
  • CRM Systems
  • Team Support & Training
  • Process Improvement
  • Strategic Communication

Timeline

Spa Coordinator

BALANCE SPA
06.2024 - 04.2025

Hostess / Cashier

BOB EVANS
03.2019 - 09.2021

Bachelor of Science - Biological Sciences, Health Care Administration

Florida Atlantic University

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