Kassidy Heinz
West Palm Beach
Summary
Driven and performance-oriented future medical sales professional with five years of progressive client-facing in spa and hospitality operations. Proven ability to exceed sales targets, convert prospects, and lead marketing initiatives that drive revenue and retention. Skilled in consultative selling and objection handling, with a strong academic foundation in biological sciences and healthcare administration. Passionate about applying these strengths in the medical technology field to improve outcomes and client/patient satisfaction, leveraging strong interpersonal communication to build lasting professional relationships.
Overview
7
7
years of professional experience
Work History
Spa Coordinator
BALANCE SPA
Boca Raton, FL
06.2024 - Current
- Implemented a digital scheduling system and streamlined workflows, reducing client wait times by 35% and increasing daily client volume by 25% without compromising service quality.
- Trained and supported 5+ team members in service techniques, driving a 15% increase in client retention.
- Led all spa coordinators in customer satisfaction with a 98% CSAT score.
- Consistently exceeded monthly sales targets by 130%, peaking at 150%, through upselling and package recommendations.
- Managed vendor coordination and inventory selection, increasing monthly product sales by 10%.
- Developed seasonal promotions and conducted in-person outreach, resulting in a 25% increase in new client acquisition, a 20% boost in walk-in traffic, and an 18% rise in repeat clients.
Hostess / Cashier
BOB EVANS
Naples, FL
03.2019 - 09.2021
- Delivered high-quality service in a challenging environment with demanding guests from the Northeast and Midwest.
- Led the hostess team in customer tips by recalling names, preferences, and life events to foster personal connections.
- Recognized for the highest order accuracy and efficiency in to-go operations through strong attention to detail.
- Handled complaint resolution with poise, contributing to positive guest experiences and return visits.
Education
Bachelor of Arts - Biological Sciences, Health Care Administration
Florida Atlantic University
Boca Raton, FL05-2026
Skills
- Sales & Client-Facing
- Lead Generation & Client Prospecting
- Consultative Communication
- Operations & Service Delivery
- CRM & Scheduling Software
- Organizational Skills
- Upselling & Cross-Selling
- Objection Handling
- Customer Retention Strategy
- Workflow Optimization
- Training & Team Support
- Marketing & Outreach
Websites
Timeline
Spa Coordinator
BALANCE SPA
06.2024 - Current
Hostess / Cashier
BOB EVANS
03.2019 - 09.2021
Bachelor of Arts - Biological Sciences, Health Care Administration
Florida Atlantic University