Kassidy Hudson
Charleston,IL
Summary
Results-driven Shelter Service Coordinator with expertise in client advocacy, resource coordination, and effective communication. Proven ability to streamline processes and enhance service delivery, ensuring timely support for clients. Dedicated Shelter Service Coordinator with expertise in project management and client advocacy. Proven ability to streamline processes and enhance service accessibility, driving impactful client support.
Overview
10
10
years of professional experience
Work History
Shelter Service Coordinator
The Haven (Formerly known as Mattoon Area P.A.D.S
Mattoon, Illinois
10.2025 - Current
- Facilitated resource sharing with community partners to expand client support options.
- Streamlined intake processes for new clients to enhance service accessibility.
- Scheduled client services to optimize support delivery. to ensure timely support for clients.
- Coordinated service schedules and appointments with clients.
- Maintained organized client files and up-to-date records efficiently.
- Addressed client inquiries and provided information about available services.
- Participated in team meetings to discuss service improvements and client feedback.
- Monitored email and phone communication to provide prompt responses and solutions.
- Responded to customer inquiries via phone regarding available services. and inquiries from customers regarding services offered.
Social Services Director/ Admissions Coordinator/
Casey Health Care Center
Casey, Illinois
11.2022 - 06.2024
- Developed community outreach programs to enhance service accessibility.
- Advocated for clients' rights and needs within the healthcare system.
- Assisted clients in navigating healthcare options and available resources.
- Managed case files and ensured compliance with regulatory requirements.
- Led team meetings to discuss client needs and resource allocation.
- Evaluated program effectiveness through client feedback and assessments.
- Served as a liaison between clients, staff members, and external agencies.
Sales Associate/ Team Leader
Old Navy
Tuscola, Illinois
11.2021 - 06.2022
- Led team to achieve sales goals through effective coaching and support.
- Assisted customers with product selection, enhancing their shopping experience.
- Trained new associates on customer service standards and operational procedures.
- Collaborated with management to implement promotional strategies effectively.
- Managed inventory levels, ensuring product availability for customers.
- Organized merchandise displays to optimize store layout and visibility.
- Evaluated team performance and delivered constructive feedback.
Evaporator Operator/ Weld Spider
EVAPCO
Greenup, Illinois
10.2019 - 02.2020
- Operated machinery to produce high-quality cooling solutions for diverse industries.
- Monitored production lines for quality control and adherence to safety standards.
- Maintained equipment to ensure optimal performance and reduce downtime.
- Assisted in training new operators on equipment usage and safety protocols.
- Conducted routine inspections to identify maintenance needs and prevent issues.
Assembly Line Worker/Trainer
Hydro Gear
Sullivan, Illinois
05.2018 - 10.2019
- Trained new employees on assembly techniques and company procedures.
- Operated machinery to manufacture parts for hydrostatic transmissions.
- Assembled components following detailed work instructions and safety guidelines.
- Inspected finished products for quality assurance and compliance with specifications.
- Collaborated with team members to maintain efficient workflow on the assembly line.
- Modified production schedules and tasks to meet operational demands.
- Worked quickly and efficiently while maintaining high standards of quality control.
Call Center Agent
Solix Inc
Charleston, Illinois
02.2017 - 05.2018
- Handled inbound customer inquiries with professionalism and efficiency.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with peers to improve service delivery and enhance customer satisfaction.
- Assisted team members in training new hires on call center procedures.
- Utilized CRM software to track customer interactions and feedback accurately.
- Maintained detailed records of customer interactions for future reference.
Education
Sociology/ Social Work
Lake Land College
Mattoon, IL05-2034
High School Diploma -
Mattoon High School
Mattoon, IL05-2016
Skills
- Project management
- Community outreach
- Client advocacy
- Resource coordination
- Case file management
- Effective communication
- Customer service
- Team leadership
- Detail orientation
- Accurate recordkeeping
- Written communication
- Confidentiality practices
- Care coordination
- Teamwork and collaboration
- Documentation skills
Timeline
Shelter Service Coordinator
The Haven (Formerly known as Mattoon Area P.A.D.S
10.2025 - Current
Social Services Director/ Admissions Coordinator/
Casey Health Care Center
11.2022 - 06.2024
Sales Associate/ Team Leader
Old Navy
11.2021 - 06.2022
Evaporator Operator/ Weld Spider
EVAPCO
10.2019 - 02.2020
Assembly Line Worker/Trainer
Hydro Gear
05.2018 - 10.2019
Call Center Agent
Solix Inc
02.2017 - 05.2018
Sociology/ Social Work
Lake Land College
High School Diploma -
Mattoon High School