Kassidy Jean Louis
Fort Myers,FL
Summary
Seeking a Certified Nursing Assistant (CNA) position where I can provide compassionate, patient-centered care while supporting healthcare staff and improving patient outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Specialist
Cintas
02.2025 - Current
- Coordinate 200 customer accounts and service operations within the Fire Protection division while maintaining high standards of professionalism and accuracy
- Support clients by resolving account concerns, scheduling service requests, and ensuring timely communication regarding compliance services
- Maintain detailed documentation, invoices, and service records in compliance with company procedures
- Collaborate with multidisciplinary teams to improve workflow efficiency and customer satisfaction
- Demonstrate strong organizational, communication, and problem-solving skills in a high-volume environment
- Managed order processing and ensured accurate documentation for client accounts.
- Provided exceptional customer service to resolve account inquiries and issues promptly.
Assistant General Manager
Hampton by Hilton
07.2024 - 02.2025
- Oversaw daily hotel operations and staff performance
- Resolved guest concerns and ensured high service standards
- Managed scheduling, reporting, and operational efficiency
- Trained employees and maintained brand compliance
Assistant General Manager (Promoted)
Residence Inn
05.2023 - 07.2024
- Promoted based on strong leadership performance and operational excellence
- Overseeing and assisting in all property operations-Front Desk, Housekeeping, Food and Beverage, and Engineering
- Working with the Director of Sales and Regional Sales team optimize revenue and reach the goals of the top line.
- Accounts Receivable and Accounts Payable
- Ensure internal audit practices are being complete daily.
- Assisting in writing the executive summary.
- Implementing the new brand and franchise standards.
- Deposits and Taxes.
- Coaching and development
- Manager on duty for the hotel, dealing with concerns, problem solving, disturbances, special requests and any other issues that may arise
- Track guest satisfaction surveys and maximizes usage of the guest response tracking system
- Coordinated staff training programs to enhance service quality and operational efficiency.
- Assisted in managing daily hotel operations to ensure high guest satisfaction.
Operations Manager
Residence Inn
04.2022 - 05.2023
- Reviewed housekeeper schedules on a daily basis and ensured completion of assignment charts given to them
- Provided keen oversight to daily operations of the Laundry Department, along with supervising property staff of 30 employees
- Administered the areas of housekeeping, hotel maintenance, staff management, grounds upkeep, and front desk operations
- Hire, Train, and Ensure growth and development of Associates.
- Resolve customer issues; anticipate potential problems by reviewing and monitoring concerns, operational issues, and business flow and associate performance to ensure high levels of customer satisfaction and
- Inspecting stayovers and checkouts to increase cleanliness scores. quality
- Developed staff training programs to improve employee performance and retention rates.
- Streamlined daily operations to enhance guest satisfaction and service efficiency.
Environmental Services (EVS) Technician
Lee Health
08.2021 - 10.2021
- Maintained clean and sanitary patient care environments
- Followed infection control and safety protocols
- Disinfected high-touch surfaces and patient rooms
- Assisted with room turnover and supply restocking
- Supported healthcare staff in maintaining patient safety
- Conducted thorough cleaning of common areas, enhancing overall hygiene standards.
Night Auditor/Front Desk Agent/Breakfast Room Attendant
Residence Inn Marriott
03.2019 - 04.2022
- Greeting guest
- Responding to guest request, complaints and or concerns
- Going over transactions at end of day and balancing daily totals
- Balancing Front Desk cash drawer
- Organizing office and keeping front desk neat and clean
- Excellent customer service skills and demonstrating a positive attitude
- Managing F&B department
- Facilitated guest check-ins and check-outs, providing exceptional customer service and support.
- Managed nightly financial audits, ensuring accuracy in cash handling and reporting.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Education
Associate of Arts (AA) -
Florida SouthWestern State College (FSW)
Fort Myers, FL06-2027
Nursing Assistant Program -
Fort Myers Technical College
Fort Myers, FL05-2026
High School Diploma -
South Fort Myers High School
Fort Myers, FL05-2012
Skills
- Communication & empathy
- Time management
- Infection Control
- Vital Signs (Training Level)
- Patient Safety
- HIPAA Awareness
- Account administration
- Customer relationship development
- Basic life support
- Adaptable to change
Certification
- BLS CPR for Healthcare Providers – Expires 2026-09
- Certified Nursing Assistant (CNA) – In Process
Summary of Qualifications
- Over 10 years of customer service and patient-focused experience
- Strong communication, active listening, and problem-solving skills
- Compassionate, dependable, and detail-oriented
- Ability to remain calm under pressure
- Experienced in fast-paced environments and teamwork
Clinical Experience
- 40 hours total: acute care and long-term care
- Assisted with ADLs: bathing, grooming, feeding, mobility
- Followed infection control and safety procedures
Qualities
- Reliable, punctual, professional
- Compassionate and patient-focused
- Strong work ethic
Timeline
Account Specialist
Cintas
02.2025 - Current
Assistant General Manager
Hampton by Hilton
07.2024 - 02.2025
Assistant General Manager (Promoted)
Residence Inn
05.2023 - 07.2024
Operations Manager
Residence Inn
04.2022 - 05.2023
Environmental Services (EVS) Technician
Lee Health
08.2021 - 10.2021
Night Auditor/Front Desk Agent/Breakfast Room Attendant
Residence Inn Marriott
03.2019 - 04.2022
Associate of Arts (AA) -
Florida SouthWestern State College (FSW)
Nursing Assistant Program -
Fort Myers Technical College
High School Diploma -
South Fort Myers High School