Vanessa Sanchez
Stockton,CA
Summary
Detail-oriented professional with a strong background in Customer Service and Administrative Support. Experienced in appointment scheduling, CRM systems, time management, and committed to fostering strong relationships with patients.
Overview
10
10
years of professional experience
Work History
Scheduling Specialist
Rayus Radiology
Remote
04.2025 - Current
- Managed patient scheduling to ensure optimal appointment availability and improve overall patient experience.
- Implemented process improvements that enhanced workflow efficiency within scheduling operations.
- Implemented training programs for new staff, focusing on scheduling protocols and system functionalities to enhance operational efficiency.
- Executed precise data entry into electronic health record systems to enhance patient management efficiency.
- Managed patient inquiries and appointment scheduling using EMR systems.
Customer Service Representative
Ember Technologies
09.2021 - 03.2025
- Handled a high volume of inbound and outbound calls, providing exceptional customer service as well as a high priority ticket queue of 150+ daily.
- Utilized a CRM system to document client interactions, track issues, and update account information, ensuring data accuracy and seamless communication between departments.
- Maintained strong product knowledge and stay up to date on company policies and industry practices to provide accurate and reliable information to clients.
- Consistently meet and exceed performance targets, focusing on service quality and client satisfaction showing empathy, resulting in increased loyalty and repeat business.
- Worked independently and as part of a team to promote client retention and resolve issues efficiently. Handled billing requests and forward invoices efficiently.
- Remote
Scheduler/Admin Assistant
Cen Cal Glass
04.2017 - 09.2021
- Serve as the primary scheduling contact, ensuring seamless appointment management for customers.
- Managed an average of 40+ inbound and outbound calls per day in a call center environment, ensuring timely and accurate responses to client inquiries, scheduling appointments, and routing calls.
- Processed daily quotes ensuring accuracy and timely delivery to customers via email, fax, and phone.
- Maintained financial transactions through square and sent invoices via mail, fax, and email.
- Monitored stock levels, ensuring timely ordering and delivery of materials for daily jobs.
- Oversee day to day activities of the office as the main point of contact in reception area, keeping management informed of schedule.
Sales Associate
Bath and Body works
Stockton
10.2015 - 04.2017
- Utilized point-of-sale systems to efficiently process transactions, ensuring accuracy and customer satisfaction.
- Participated in regular team meetings to discuss sales strategies and share insights on customer preferences.
- Achieved recognition as a top performer in monthly sales contests, reflecting dedication to exceeding expectations.
Education
High School Diploma -
Venture Academy
Stockton, CA01.2014
Skills
- Time Management
- Customer Support & Retention
- CRM & System Proficiency
- Task Prioritization/Metrics Driven Focus
- Document Management
- Remote Collaboration (Zoom, Slack)
- Scheduling
- Time Management & Efficiency
- Communication & Empathy
- Active Listening
- Data Entry
Timeline
Scheduling Specialist
Rayus Radiology
04.2025 - Current
Customer Service Representative
Ember Technologies
09.2021 - 03.2025
Scheduler/Admin Assistant
Cen Cal Glass
04.2017 - 09.2021
Sales Associate
Bath and Body works
10.2015 - 04.2017
High School Diploma -
Venture Academy