Kassidy Lee
Romulus,MI
Summary
Dynamic team leader with a proven record in enhancing guest experiences and managing operations in fast-paced environments. Skilled in conflict resolution and event planning, ensuring smooth service and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Team Leader
Applebee's Grill + Bar
Canton, Michigan
10.2025 - Current
- Led team to ensure high-quality service in fast-paced restaurant environment.
- Coordinated daily operations to maintain efficiency and workflow standards.
- Resolved customer complaints promptly to enhance dining experience.
- Maintained a positive work environment that promoted collaboration between team members.
Sales Associate
Mackinac Outfitter
Mackinac Island, Michigan
04.2025 - 10.2025
- Maintained knowledge of product features and benefits for effective selling.
- Organized merchandise displays to enhance customer experience and accessibility.
- Collaborated with team members to address customer inquiries and concerns.
Team Lead
Island House Hotel
Mackinac Island, Michigan
04.2025 - 10.2025
- Managed daily operations to ensure smooth restaurant service and customer satisfaction.
- Developed and implemented staff schedules to optimize labor efficiency.
- Handled customer inquiries and resolved issues to enhance guest experience.
Experience Manager
MJR Theatres
Westland, Michigan
08.2021 - 04.2025
- Enhanced guest experiences through proactive service and collected systematic feedback to inform improvements.
- Coordinated special events to engage community and increase theater attendance through targeted outreach.
- Collaborated with marketing teams to effectively promote upcoming shows and events.
- Developed engaging content for social media platforms to attract and retain audience interest.
Education
High School Diploma -
Taylor Prepatory High School
Taylor, MI06-2020
Skills
- Team management
- Conflict resolution
- Event planning
- Social media engagement
- Effective communication
- Attention to detail
- Documentation and reporting
- Budget management
Affiliations
- Volunteer, figure skating coach (2019-Present)
Timeline
Team Leader
Applebee's Grill + Bar
10.2025 - Current
Sales Associate
Mackinac Outfitter
04.2025 - 10.2025
Team Lead
Island House Hotel
04.2025 - 10.2025
Experience Manager
MJR Theatres
08.2021 - 04.2025
High School Diploma -
Taylor Prepatory High School