Kassidy Leopold

• Picking up and dropping off passengers: Safely and efficiently transporting passengers to their destinations
• Route selection: Using GPS and maps to choose the best routes
• Vehicle maintenance: Keeping the vehicle clean and in good working order
• Customer service: Communicating with passengers and providing a safe and welcoming ride
• Administrative duties: Calculating fares and managing other administrative tasks

• Make a positive impact by maintaining a visible and professional presence to the standards of the client as well as BEST.
• Patrolling assigned areas to deter unauthorized activities and ensure the safety of everyone present.
• Monitor access points, conduct bag checks, perform entry screenings, and remain vigilant to any suspicious parties or situations.
• Respond promptly and effectively to any security incidents or emergencies, including medical emergencies, disturbances, or unauthorized entry.
• Collaborate with event staff, law enforcement, and emergency services to coordinate security efforts and resolve any issues that arise.
• Provide exceptional customer service by assisting attendees, answering questions, and offering directions when needed.
• Report any security related occurrences or incidents to the appropriate supervisor, law enforcement, or medical personnel.
• Create and maintain documentation of any relevant activity performed or observed and submit this documentation to the leadership team.
• Uphold company policies, procedures, and guidelines to maintain a high standard of professionalism and security effectiveness.
• Provide security during Texas A&M home games for the football team, basketball team, volleyball ball team and other events as scheduled.

Performed moderately complex substance abuse counseling work. Work involves planning, coordinating, and implementing substance abuse counseling activities; and coordinating with other departments to ensure the maximum utilization of resources available for chemical dependency treatment and rehabilitation.

• Led supportive group and education sessions with alcohol and drug addicted inmates who were DWI offenders.
• Provided substance abuse counseling and recovery skills training; participates in offender orientation, educational and individual and process counseling groups in compliance with program standards, guidelines, policies, and procedures.
• Maintains offender records and other records regarding services provided to include workload statistics; and compiles data and submits reports and related documentation as appropriate.
• Submit copy of the Individual Progress Summary to the Parole Division to be included in the Parole Case Summary.
• Taught the curriculum which varied from Anger Management, Thinking for a Change, Responsible Father, Living in Balance, Cage Your Rage, Residential Drug and Alcohol Program classes, Work Force re-entry to society classes, HIV and STD classes.

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Preform counseling services in a TDCJ Transitional Treatment Center residential co-Ed facility setting. Maintain a full caseload and preform the following services: drug and alcohol education groups, information, assessment, intervention, referral, group and individual counseling. Work closely with Probation Officers and Parole Officers to facilitate client care and completion of requirements. Ensure client files are maintained according to TDCJ and DSHS standards.

• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Maintained current and accurate medical records for over 2000 patients.
• Enhanced office efficiency by handling 50+ callers per day.
• Managed master calendar and scheduled appointments for 7 providers based on optimal patient loads and clinician availability.
• Organized paperwork such as charts and reports for office and patient needs.
• Completed skilled administrative work to support all office staff and operational requirements.
• Answered phone calls and messages for 7-physician psychiatric medical facility, scheduling appointments and handling patient inquiries.
• Coordinate psychiatric evaluations at the hospital and transferring hospitals.
• Handling crisis calls and the suicide hotline.
• Taking patients to groups and charting everything.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Coordinator for troubled teens who have used drugs facilitating group recovery meetings for them. Held individual sessions under an LPC directives. Worked with probation officers and parents on treatment plans. Scheduled fun outings. Create fundraisers for the group and plan community events that promote sobriety. Work with parents of teens to build trust again with their child and create fun weekly social events that demonstrate living life sober is fun while building social skills and self esteem.

• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Obtained blood specimens by performing venipunctures and finger sticks 12 times per day.
• Assess patient vital signs and chief compliant.
• Preform EKG, eye and ear lavage, UAs, glucose tests, brief Doctor about each patient. Assist doctor with procedures such as removing a mole, lancing a boil, etc.

• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Maintained stockroom and warehouse.
• Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
• Setting up for Barrel Races, Rodeos, Ropings, Dog and Livestock shows, booking sky box rentals.
• Cooking and cashiering in concession stand .
• Assist with RV hook ups.