Kassidy Riley
Burleson
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
CareNow Urgent Care
10.2023 - Current
- Act as the first point of contact for patients, greeting them upon arrival, handling registration procedures, verifying insurance information, collecting co-pays, scheduling appointments, updating patient records, and providing general customer service while ensuring a smooth patient flow within the clinic.
Pool Service Technician
Reliable Pool Services
07.2020 - 10.2023
- For this company I am responsible for the pick up and delivery of pool parts for the company. I aid in building pools, servicing pools and pool systems, placing new liners, and customer service. I also answer phone calls, schedule appointments, and communicate with the vendor on parts ordered.
Dispatcher
Forked Deer Electric
03.2022 - 11.2022
- For this company I was responsible with communicating with third party callers and lineman to make sure electrical problems were working and repaired properly. I answered a multi-line phone system and was able to navigate calls in a timely manner. I was responsible with providing substantial customer service to all customers and others on the job. I was able to read maps, memorize addresses and give directions to other employees as needed to communicate where a problem was that needed to be fixed. I was responsible in working independently on the overnight shift and preformed all job duties effectively each day.
Jailor
Crockett County Sheriff's Office
12.2020 - 02.2022
- My job as a jailor has many different responsibilities and roles. I am responsible for passing medications to inmates, taking phone calls, and entering data into the computer, I am also responsible for checking incoming inmates in and out as well as carrying them to certain destinations. Among those things I also have a good repertoire with the administration and staff and be flexible with roles that are given to me. My ability to follow instructions are key as the routines with the inmates were apt to change day by day.
Pest Control Technician
Homestead Pest Management
07.2018 - 07.2020
- While working with pest control I sprayed commercial and residential facilities for pests and rodents, provided customer service for all customers on my route, and promoted pest control products and supplies through our office. While at the job I became a certified pest control technician.
Education
High school or equivalent - undefined
Crockett County High School
Alamo, TN05.2018
Skills
- Pool Maintenance
- EMR Systems
- Microsoft Office
- Service Technician Experience
- Dispatching
- Customer service
- Insurance Verification
- Sales
- Phone etiquette
- Medical Records
- Computer skills
- HIPAA
- Office experience
- Multi-line phone systems
- Corrections experience
- Customer support
- Pool Cleaning Experience
- Pest Control
- Typing
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Office administration
- Data entry proficiency
- Conflict resolution
- Verbal and written communication
- Problem-solving
- Flexible schedule
- Money handling
- Attention to detail
- Punctual and hardworking
Certification
- BLS Certification
- September 2023 to Present
- American heart association
Timeline
Patient Service Representative
CareNow Urgent Care
10.2023 - Current
Dispatcher
Forked Deer Electric
03.2022 - 11.2022
Jailor
Crockett County Sheriff's Office
12.2020 - 02.2022
Pool Service Technician
Reliable Pool Services
07.2020 - 10.2023
Pest Control Technician
Homestead Pest Management
07.2018 - 07.2020
High school or equivalent - undefined
Crockett County High School
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