Argelia Avila
El Paso
Summary
Dedicated and safety‑minded professional with experience in lifeguarding, customer service, and hospitality. Skilled in hazard recognition, adherence to safety protocols, and delivering CPR and first aid when needed. Brings strong communication, problem‑solving abilities, and a proven ability to manage customer inquiries in fast‑paced environments. Personable, attentive, and committed to maintaining clean, organized, and welcoming spaces. Seeking to transition into a new field where these strengths can support team efficiency, enhance customer satisfaction, and contribute to a safe and positive environment.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
University of Arizona Campus Store
11.2024 - 12.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality service standards and customer satisfaction.
- Documented interactions in CRM system to ensure accurate records and follow-up actions.
- Collaborated with team members to streamline processes, enhancing overall workflow efficiency.
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with inquiries, providing knowledgeable support and enhancing overall service experience.
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Lifeguard
Elmont Resort
06.2024 - 08.2025
- Monitored swimmers to ensure safety in the pool area.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Educated patrons about safe swimming practices through public announcements.
- Responded quickly to medical emergencies in the pool area.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Observed sections of assigned water zone of responsibility.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Watched over swimmers to respond quickly to distress situations.
Table Busser
El Paso Country Club
05.2024 - 08.2025
- Took out garbage bags filled with trash from bussing stations regularly.
- Assisted in setting up special events by laying out place settings.
- Assisted servers in delivering food to guests' tables.
- Inspected all table surfaces to make sure they were free of debris before seating new guests.
- Ensured that each guest's experience was pleasant by providing prompt service when needed.
- Maintained sanitation standards in all areas of the restaurant.
- Removed dirty plates and utensils between courses of a meal.
- Set up and reset dining room tables with linens, silverware, dishes, condiments, and other items.
- Stocked bussing stations with supplies such as napkins, straws, and condiments.
- Carried trays of dishes from the kitchen to the dining area for servers.
- Sanitized trays used for carrying dishes from the kitchen to the dining area.
- Greeted guests at their tables and provided them with menus.
- Polished glassware before stocking it onto shelves in bussing stations.
- Cleaned spilled food or drink from table surfaces as soon as possible.
- Bussed used dishes off of tables when guests had finished meals.
- Restocked beverage station with cups, lids, straws.
- Replenished water glasses throughout the course of a meal.
- Performed side work duties such as restocking silverware bins and refilling salt shakers.
- Swept floors around tables after guests had left to ensure cleanliness.
- Checked on customers throughout their meals to ensure satisfaction levels were high.
- Organized dishwashing areas so that they were efficient for use.
- Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
- Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
- Reset tables by wiping down surfaces, replacing condiments, and arranging silverware and other items for expected guests.
- Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
- Answered questions from guests and retrieved desired items to maximize satisfaction.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
Education
Bachelor of Science - Biology
University of Arizona
Tucson, AZ05-2028
High School Diploma -
El Dorado High School
El Paso, TXSkills
- Emergency Response
- First Aid
- Safety oversight
- Lifeguard certification
- Pool Maintenance
- Strong communicator
- Leadership qualities
- Physical fitness
- Team collaboration
- CPR certified
- Team bonding
- Team building
- Group and individual instruction
Accomplishments
- 2-5A District Champion Thrower for Track and Field
- Regional Champion for Track and Field
- Two-time national qualifier for Track and Field
- Two-year captain for the girls soccer team at El Dorado High School
- Member of NHS at El Dorado High School in El Paso, TX
- Secretary of the HOSA Program at El Dorado High School in El Paso, TX
Timeline
Customer Service Representative
University of Arizona Campus Store
11.2024 - 12.2025
Lifeguard
Elmont Resort
06.2024 - 08.2025
Table Busser
El Paso Country Club
05.2024 - 08.2025
Bachelor of Science - Biology
University of Arizona
High School Diploma -
El Dorado High School
Volunteer Experience
- El Dorado High School, El Paso, TX, 01/2023, 02/2023, I volunteered to pull weeds and picked up trash around Hernando Middle School in El Paso, Texas.
- El Dorado High School, El Paso, TX, I volunteered to help organize a blood drive at Cielo Vista Mall in El Paso, Texas.
- NHS, El Paso, TX, I volunteered for Fire Fest with my organization (NHS) in El Paso, Texas.