Fazilhaq Hamidi
SeaTac,WA
Summary
Dynamic Customer Service Representative with a proven track record at VIP Hospitality, excelling in conflict resolution and customer retention strategies. Recognized for implementing process improvements that enhanced service delivery efficiency. Adept at training and developing teams, fostering a culture of excellence and collaboration while maintaining high standards of customer satisfaction.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
VIP Hospitality
Seattle, WA
05.2024 - 10.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support in managing booking systems and customer databases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Identified and resolved discrepancies and errors in customer accounts.
Security Officer
Tactical Security Services
Kabul, Afghanistan
12.2019 - 12.2021
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded swiftly to alarms, incidents, and emergencies, implementing effective resolution strategies.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
High School Diploma -
Abdul Ghafoor Nadim
Kabul, Afghanistan12.2015
Skills
Surveillance monitoring
Access control
Emergency response
Incident reporting
Risk assessment
Customer service
Patrol procedures
Safety protocol enforcement
Security equipment maintenance
Communication skills
Identification verification
Alarm response
Report writing
CCTV surveillance
CCTV monitoring
Superior customer service
Patrol operations
Security screenings
Customer relationship management
Conflict resolution
Effective communication
Process improvement
Training and development
Time management
Active listening
Critical thinking
Problem resolution
Computer proficiency
Languages
Persian
Native or Bilingual
Pashto
Limited Working
Urdu
Limited Working
Timeline
Customer Service Representative
VIP Hospitality
05.2024 - 10.2025
Security Officer
Tactical Security Services
12.2019 - 12.2021
High School Diploma -
Abdul Ghafoor Nadim