JaMesha Spencer Flowers
Southaven,MS
Summary
Dedicated Criminal Justice professional with 9+ years of experience in corrections, detention operations, security, and customer service. Skilled in inmate supervision, crisis intervention, de-escalation, emergency response, report writing, surveillance, and maintaining safety in high-security environments. Recognized for professionalism, integrity, sound judgment, and leadership under pressure.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Service Representative
Foundever
01.2023 - Current
- Resolve customer concerns efficiently.
- Provide product and service support.
- Train new team members.
- Maintain high customer satisfaction.
Correctional Officer
Mississippi Department of Corrections
04.2021 - 07.2022
- Supervised inmate activities.
- Conducted security inspections.
- Applied de-escalation techniques.
- Maintained institutional safety.
Booking Officer
Hinds County Sheriff's Office
01.2019 - 04.2021
- Processed detainees and documentation.
- Coordinated booking operations.
- Escorted and transported detainees.
- Maintained security and compliance.
Correctional Officer
Mississippi Department of Corrections
08.2017 - 12.2018
- Monitored inmate behavior.
- Performed searches for contraband.
- Completed reports.
- Maintained order and safety.
Security Officer
Advert Group USA
08.2015 - 12.2017
- Patrolled property.
- Monitored surveillance.
- Documented incidents.
- Controlled facility access.
Education
Bachelor of Science - Criminal Justice
Jackson State University
07.2026
High School Diploma - undefined
Wingfield High School
01.2015
Skills
Inmate Supervision
Security Operations
Crisis Intervention
De-escalation
Emergency Response
Report Writing
Surveillance Monitoring
Contraband Searches
Inmate Transportation
Conflict Resolution
Customer Service
Teamwork
Certification
- CPR/First Aid
- Defensive Tactics
- Firearms Qualification
- Taser Certification
- FEMA/ICS Training
- PREA Training
Timeline
Customer Service Representative
Foundever
01.2023 - Current
Correctional Officer
Mississippi Department of Corrections
04.2021 - 07.2022
Booking Officer
Hinds County Sheriff's Office
01.2019 - 04.2021
Correctional Officer
Mississippi Department of Corrections
08.2017 - 12.2018
Security Officer
Advert Group USA
08.2015 - 12.2017
High School Diploma - undefined
Wingfield High School
Bachelor of Science - Criminal Justice
Jackson State University