JaMesha Spencer Flowers
Foundever
Southaven,MS
1
Certification
11
years of professional experience
Dedicated Criminal Justice professional with 9+ years of experience in corrections, detention operations, security, and customer service. Skilled in inmate supervision, crisis intervention, de-escalation, emergency response, report writing, surveillance, and maintaining safety in high-security environments. Recognized for professionalism, integrity, sound judgment, and leadership under pressure.
Work History
Customer Service Representative
3 Years 7 Months- Resolve customer concerns efficiently.
- Provide product and service support.
- Train new team members.
- Maintain high customer satisfaction.
- Developed strategies for handling escalated complaints, achieving resolution success rates above 95%.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Correctional Officer
1 Year 3 Months- Supervised inmate activities.
- Conducted security inspections.
- Applied de-escalation techniques.
- Maintained institutional safety.
- Enforced facility regulations and maintained security protocols to ensure inmate safety.
- Conducted regular inspections of inmates and facilities to identify potential safety hazards.
- Collaborated with team members to develop strategies for conflict resolution among inmates.
- Trained new officers on operational procedures and emergency response protocols.
- Led de-escalation initiatives that reduced confrontations between staff and inmates effectively.
Booking Officer
2 Years 3 Months- Processed detainees and documentation.
- Coordinated booking operations.
- Escorted and transported detainees.
- Maintained security and compliance.
Correctional Officer
1 Year 4 Months- Monitored inmate behavior.
- Performed searches for contraband.
- Completed reports.
- Maintained order and safety.
Security Officer
2 Years 4 Months- Patrolled property.
- Monitored surveillance.
- Documented incidents.
- Controlled facility access.
Education
Bachelor of Science - Criminal Justice
High School Diploma
Skills
Inmate Supervision
Security Operations
Crisis Intervention
De-escalation
Emergency Response
Report Writing
Surveillance Monitoring
Contraband Searches
Inmate Transportation
Conflict Resolution
Customer Service
Teamwork
Certification
- CPR/First Aid
- Defensive Tactics
- Firearms Qualification
- Taser Certification
- FEMA/ICS Training
- PREA Training
Education
true
Timeline
Customer Service Representative
Foundever
01.2023 - CurrentRead More
Correctional Officer
Mississippi Department of Corrections
04.2021 - 07.2022Read More
Booking Officer
Hinds County Sheriff's Office
01.2019 - 04.2021Read More
Correctional Officer
Mississippi Department of Corrections
08.2017 - 12.2018Read More
Security Officer
Advert Group USA
08.2015 - 12.2017Read More
Wingfield High School
High School Diploma
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Jackson State University
Bachelor of Science from Criminal Justice
Read More